Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Wright

Richmond,VA

Summary

Dynamic customer service professional with experience at Bass Pro Shops, excelling in dispute resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective complaint resolution and product education. Skilled in data entry and logistics, with a commitment to fostering positive interactions and driving informed purchasing decisions.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Bass Pro Shops
Ashland, VA
10.2023 - Current
  • Assisted customers in product selection and inquiries, ensuring a positive shopping experience.
  • Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
  • Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
  • Educated customers on product features and benefits, driving informed purchasing decisions.
  • Streamlined warehouse processes while adhering to safety protocols to enhance overall productivity

Assistant Paraeducator

Family Solutions
Spotsylvania, VA
05.2023 - Current
  • Supported classroom instruction by assisting students with learning activities and individualized education plans.
  • Collaborated with teachers to develop instructional materials tailored to diverse student needs.
  • Implemented behavioral management strategies to promote positive student engagement and classroom harmony.
  • Monitored student progress, providing feedback and support to enhance academic performance and social skills.

Education

No Degree - Sports Medicine

Virginia Commonwealth University
Richmond, Virginia, VA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Dispute resolution
  • Shipping and logistics

Timeline

Customer Service Representative

Bass Pro Shops
10.2023 - Current

Assistant Paraeducator

Family Solutions
05.2023 - Current

No Degree - Sports Medicine

Virginia Commonwealth University