Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Yates

Willowbrook,IL

Summary

Proven Account Manager with a track record of enhancing client satisfaction and retention at Kiddie Academy through exceptional customer service and adept problem-solving. Skilled in account management and teamwork, successfully managed diverse portfolios and resolved escalated issues, ensuring client loyalty. Demonstrated ability to improve guest experiences at Target, showcasing strong client relations and collaboration skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Account Manager

Kiddie Academy
01.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Guest Advocate

Target
05.2021 - 01.2022
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.

Education

Child Development Associates - Teacher Education

Western Governors University
Salt Lake City, UT
05.2033

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Project Management
  • Medical Center

Certification

Cpr

Food handler

Timeline

Account Manager

Kiddie Academy
01.2022 - Current

Guest Advocate

Target
05.2021 - 01.2022

Child Development Associates - Teacher Education

Western Governors University
Kayla Yates