Kayla Yearwood
Fayetteville,NC
Summary
Dedicated Customer Service representative with a higher education in Management & Marketing, knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Banking Specialist
Foundever
02.2024 - 01.2025
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Retail Sales Associate
TROC Global
07.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Event Coordinator
Bravo! Cucina Italiana
02.2019 - 05.2021
- Managed event logistics and operations. Cultivated positive client relations by managing in-person and telephone guest inquiries. Communicated with customers to review catering goals and budget, deliver quotes and proposals schedule event and carry out catering needs as contracted.
Senior Fullfillment Associate
Target
04.2017 - 03.2019
- Managed daily queue report to confirm all orders were processed within shipping system as scheduled. Operated frequency scanners to track shipment progression and input data into shipping system. Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
Customer Service Representative
Converygys
03.2016 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies. Focused on addressing customer needs and resolving service issues, enhancement as well as billing. Regularly exceeded daily sales and product add-on quotas, with managing over 50 calls per day.
Education
Bachelor of Science - Business Management
North Carolina A & T State University
Greensboro, NC12.2020
Skills
- ORGANIZATION
- COMMUNICATION
- INTERPERSONAL SKILLS
- ACTIVE LISTENING
- RELATIONSHIP-BUILDING
Education
Greensboro, NC
Timeline
Banking Specialist
Foundever
02.2024 - 01.2025
Retail Sales Associate
TROC Global
07.2023 - 01.2024
Event Coordinator
Bravo! Cucina Italiana
02.2019 - 05.2021
Senior Fullfillment Associate
Target
04.2017 - 03.2019
Customer Service Representative
Converygys
03.2016 - 04.2017
Bachelor of Science - Business Management
North Carolina A & T State University
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