Kayla Zallar
Coon Rapids,MN
Summary
Dynamic mortgage professional with a proven track record at Protitle, excelling in document preparation and compliance. Leveraged strong customer service skills to enhance client satisfaction and streamline processes, achieving a significant reduction in turnaround times. Adept at cross-selling and educating clients, fostering informed decision-making in mortgage transactions.
Overview
10
10
years of professional experience
Work History
Loan Administrator
Western Bank
Mounds View MN
04.2001 - 04.2003
- Processed loan applications efficiently, ensuring accurate documentation and compliance with regulations.
- Reviewed borrower credit histories to assess risk levels and inform lending decisions.
- Coordinated communications between borrowers, underwriters, and loan officers to streamline application progress.
- Prepared detailed loan files for underwriting review, enhancing accuracy and reducing processing time.
Mortgage Closer
Protitle
Maplewood MN
02.2003 - 03.2007
- Prepared closing documents for mortgage transactions, ensuring compliance with regulatory requirements.
- Coordinated communication between lenders, borrowers, and real estate agents to facilitate smooth closings.
- Reviewed loan files for accuracy and completeness to mitigate potential issues during the closing process.
- Managed scheduling of closing appointments, optimizing timeframes to enhance client satisfaction.
- Educated clients on mortgage terms and closing procedures, improving overall understanding and comfort levels.
- Implemented process improvements that streamlined document preparation and reduced turnaround times.
Member Service Representative
Top Line Federal Credit Union
Brooklyn Park, MN
03.1997 - 03.2001
- Assisted members with account inquiries and transactions, ensuring accurate and efficient service delivery.
- Educated members on credit union products and services, enhancing overall member satisfaction and engagement.
- Resolved member issues promptly, utilizing conflict resolution skills to foster positive relationships.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
High School Diploma -
Harding High School
Saint Paul, MN06.1984
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Product promotion
- Cross-selling expertise
- Customer Service-oriented
Timeline
Mortgage Closer
Protitle
02.2003 - 03.2007
Loan Administrator
Western Bank
04.2001 - 04.2003
Member Service Representative
Top Line Federal Credit Union
03.1997 - 03.2001
High School Diploma -
Harding High School