Summary
Overview
Work History
Education
Timeline
Generic

Kayla Zander

Nashville,MI

Summary

Dedicated professional with proven success in patient coordination, insurance navigation, and team support within specialty pharmacy. Known for strong organization, clear communication, and a passion for improving patient outcomes. Experienced in training peers, managing onboarding schedules, and supporting cross-functional collaboration. Ready to take the next step into a leadership role that fosters team growth and operational excellence.

Overview

9
9
years of professional experience

Work History

Treatment Navigator

OptiMed Health Partners
12.2024 - Current
  • Serve as point of contact between patients, providers, and internal teams to ensure seamless treatment coordination and medication access.
  • Initiate and manage prior authorizations and appeals.
  • Maintain precise documentation in electronic health records and systems.
  • Coordinate schedules and training for new team members, supporting performance consistency and engagement
  • Assist management in improving workflow processes and communication protocols
  • Prioritize and strive for adaptability, initiative, and a team-first mindset in a high-volume environment

Lead Toddler Teacher

Busy Bees Childcare, LLC
02.2023 - 01.2025
  • Supervised assistant and float teachers to ensure a cohesive, high-quality learning environment
  • Conducted training, delegated responsibilities, and led daily classroom operations
  • Maintained strong communication with parents and staff, including progress reporting and conflict resolution
  • Planned and executed inclusive events and activities that fostered development and community
  • Adapted classroom strategies to support students with diverse ages and learning styles
  • Managed a classroom of 12 kids, 2 floating staff, 1 assistant teacher, and after-hours lesson planning.

Denture Technician

Davis Dental Laboratory
04.2017 - 10.2021
  • Fabricated and repaired dentures, partials, and other dental prosthetics according to dentist specifications
  • Recommended and implemented workflow enhancements for quality control
  • Suggested improvements in design or material selection based on experience with different levels of difficulty in cases
  • Managed multiple orders and met deadlines in a detail-oriented setting
  • Pushed out an average of 30 cases per day, with a company average of 22.

Head Line Cook

Peppino's Sports Lounge
03.2016 - 04.2017
  • Trained and mentored new kitchen staff on food safety protocols, prep procedures, and service standards
  • Delegated tasks and coordinated stations to maintain efficiency, especially during peak hours and events
  • Monitored food inventory and collaborated with management to reduce waste and streamline ordering
  • Recognized for reliability, communication, and the ability to remain calm under pressure

Education

Active Studies -

Kellogg Community College
Battle Creek, MI
07.2025

High school diploma or GED -

Otsego High School
Otsego, MI
01.2014

Timeline

Treatment Navigator

OptiMed Health Partners
12.2024 - Current

Lead Toddler Teacher

Busy Bees Childcare, LLC
02.2023 - 01.2025

Denture Technician

Davis Dental Laboratory
04.2017 - 10.2021

Head Line Cook

Peppino's Sports Lounge
03.2016 - 04.2017

Active Studies -

Kellogg Community College

High school diploma or GED -

Otsego High School

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