Kayla Zanger
Augusta
Summary
Dedicated customer service representative with proven skills in problem resolution and relationship building. Committed to enhancing customer satisfaction through active listening and effective complaint handling.
Detail-oriented professional with experience in customer service and sales. Skilled in critical thinking and active listening, successfully resolving customer issues and fostering positive relationships. Ready to leverage expertise to improve service delivery and enhance customer experiences.
Enthusiastic customer service representative known for strong complaint handling and collaborative teamwork. Experienced in training new employees and enhancing customer interactions. Focused on driving customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Unifi
Augusta, GA
02.2024 - Current
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new employees on company policies and effective communication strategies.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Sales Associate
Dollar General
Augusta, GA
10.2023 - 01.2024
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Managed inventory levels, ensuring stock availability and proper product placement.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sonic Carhop
Sonic Drive-In
Augusta, GA
03.2023 - 08.2023
- Delivered food orders to customers promptly and accurately.
- Operated drive-thru speaker system for efficient order taking.
- Maintained cleanliness of dining area and carhop stations.
- Assisted in training new team members on service protocols.
- Managed cash transactions while ensuring accuracy in payment processing.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
Doughnut Specialist
Krispy Kreme
Augusta, GA
03.2022 - 07.2022
- I prepared glaze, fillings, and icings. I also kept the shop in good shape, I swept and mopped, cleaned the dining room/customer area, i stocked up and cleaned restrooms, cleaned windows, and ensuring that the exterior is clean too.
- Assisted in inventory management to ensure product availability and minimize waste.
- Supported daily operations by preparing and packaging products for customer orders.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Monitored equipment functionality, reporting issues for timely resolution.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
Education
High school diploma -
Cross Creek High School
Augusta, GA05-2023
Skills
- Cashiering
- Cash Handling
- Food Service
- Food Preparation
- Food Safety
- Food Handling
- Serving Experience
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Complaint handling
- Microsoft outlook
Timeline
Customer Service Representative
Unifi
02.2024 - Current
Sales Associate
Dollar General
10.2023 - 01.2024
Sonic Carhop
Sonic Drive-In
03.2023 - 08.2023
Doughnut Specialist
Krispy Kreme
03.2022 - 07.2022
High school diploma -
Cross Creek High School