Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayla Zapata

San Antonio,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Cashier Trainer

Whataburger Restaurants L&c
06.2021 - Current
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Church Volunteer

San Martin De Porres Catholic Church
02.2019 - 05.2023
  • Volunteered at church-sponsored outreach events, providing polite, friendly representation.
  • Taught Sunday school classes to impart values of faith.
  • Built church community children's morals and values through mentoring service.
  • Assisted with fundraising activities.
  • Maintained church grounds to upkeep clean, safe and tidy presentation.

Food Bank Volunteer

Food Bank Of RGV
04.2020 - 04.2020
  • Packaged up nonperishable food items for food bank visitors.
  • Organized, sorted and stored donations in orderly systems to minimize waste.
  • Distributed food boxes with carefully selected essentials to families in need.
  • Prepared and packaged boxes during box assembly line phase.

Education

Bachelor of Science - Political Science And Government

Texas A&M University-San Antonio
San Antonio, TX
05.2027

High School Diploma -

Idea Weslaco College Preparatory
Weslaco
05.2023

Skills

  • Stock Management
  • Transaction Management
  • Customer Service Management
  • Multi-Tasking Skill
  • Verbal/Written Communication
  • Time Management Strength

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Cashier Trainer

Whataburger Restaurants L&c
06.2021 - Current

Food Bank Volunteer

Food Bank Of RGV
04.2020 - 04.2020

Church Volunteer

San Martin De Porres Catholic Church
02.2019 - 05.2023

Bachelor of Science - Political Science And Government

Texas A&M University-San Antonio

High School Diploma -

Idea Weslaco College Preparatory

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Kayla Zapata