KAYLA ZAPATA

Bartender with a proven ability to enhance guest experiences and reduce costs through strategic inventory control. With 2 years of experience, excels in customer service, team training, and beverage service. Demonstrates a commitment to creating a cohesive, high-performing team and delivering exceptional service quality.

• Efficiently served drinks and cocktails, boosting customer satisfaction and loyalty.
• Implemented inventory control, reducing waste and cutting costs.
• Trained new staff on bar operations, enhancing team performance and service quality.
• Served customers efficiently, ensuring high satisfaction and repeat visits through attentive service.
• Managed multiple tables simultaneously, enhancing guest experience and operational flow.
• Trained new staff on service standards, contributing to a cohesive and skilled team.
• Resolved customer complaints promptly, improving overall dining experience and retention.
• Handled cash and card transactions accurately, maintaining financial integrity and trust.