KAYLA ZAVALA
Henderson,NV
Summary
Strategic operations leader with deep expertise in multi-unit management, coaching, and talent development. Adept at scaling operations and leading cross-functional teams across multiple states. Recognized for building high-performing teams, driving process improvements, and aligning day-to-day execution with long-term business objectives. Proven success in developing future leaders, fostering strong internal culture, and ensuring compliance within fast-paced and regulated environments.
Overview
12
12
years of professional experience
Work History
DISTRICT MANAGER
LIBERATED BRANDS/VOLCOM
Multi-State
12.2023 - 03.2025
- Executed seamless integration of 19 stores post-acquisition, enhancing operational cohesion.
- Directed performance and culture across 19 stores, prioritizing leadership development and efficiency.
- Fostered employee morale through a collaborative work environment that promoted teamwork and growth.
- Oversaw logistics for store openings and closures, ensuring staff training and promotions aligned with transitions.
- Developed strategic plans to increase sales, reduce costs, and enhance operational effectiveness.
- Collaborated with HR and regional leaders to align talent development initiatives with organizational goals.
STORE DIRECTOR
VOLCOM
Las Vegas, NV
07.2019 - 12.2023
- Spearheaded staffing and store opening for team of 15 during new store launch.
- Conducted performance evaluations to identify growth opportunities for staff members.
- Implemented procedures to enhance operational efficiency, minimize losses, and optimize visual merchandising.
- Created positive work environment that improved employee retention through teamwork and camaraderie.
- Represented Pacific Northwest District in Corporate led Operations team.
- Partnered with Human Resources and Corporate members to create and roll out Company Payroll and On-boarding SOP.
ASSISTANT STORE MANAGER
7 FOR ALL MANKIND
Las Vegas, NV
08.2018 - 07.2019
- Supported store manager in daily operations to enhance efficiency.
- Coached store associates through both formal training and informal mentoring.
- Trained new and existing employees on inventory management procedures.
- Delivered exceptional customer service in luxury retail environment.
STORE CO-MANAGER
TRUE RELIGION JEANS
Las Vegas, NV
09.2015 - 08.2018
- Collaborated effectively with counterpart to achieve positive business outcomes.
- Assigned with reducing payroll expenses and reconfiguring team structure.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Executed superior service techniques to prevent instances of theft and loss.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
OPERATION MANAGER/ASM
SUNGLASS HUT
Las Vegas, NV
09.2013 - 09.2015
- Optimized operations for $10 million door, enhancing efficiency and profitability.
- Mentored employees to boost sales through effective upselling and cross-selling strategies.
- Oversaw daily store operations, including customer service, inventory management, and staff scheduling.
- Compiled detailed reports on sales activity, customer feedback, and operational metrics.
Education
High School Diploma -
DURANGO HIGHSCHOOL
Las Vegas, NVPRE-LICENSING - NEVADA REAL ESTATE
CENTURY 21 AMERICANA
Las Vegas, NVSkills
- Corporate Operations & Process Optimization
- Coaching, Mentorship & Talent Development
- Leadership Succession Planning
- Multi-State Operational Oversight
- Strategic Planning & Business Execution
- Regulatory Compliance & Risk Management
- SOP Development & Organizational Alignment
- Staff Training & Performance Coaching
- Change Management & Team Engagement
- Cross-Functional Collaboration
Websites
Timeline
DISTRICT MANAGER
LIBERATED BRANDS/VOLCOM
12.2023 - 03.2025
STORE DIRECTOR
VOLCOM
07.2019 - 12.2023
ASSISTANT STORE MANAGER
7 FOR ALL MANKIND
08.2018 - 07.2019
STORE CO-MANAGER
TRUE RELIGION JEANS
09.2015 - 08.2018
OPERATION MANAGER/ASM
SUNGLASS HUT
09.2013 - 09.2015
High School Diploma -
DURANGO HIGHSCHOOL
PRE-LICENSING - NEVADA REAL ESTATE
CENTURY 21 AMERICANA