Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Ziemba

Summary

Friendly and reliable employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

1
1
year of professional experience

Work History

Cashier & Server

Yogurtland
11.2022 - 03.2023
  • Stocked, labeled and displayed yogurt and toppings as required.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card and check transactions to complete customer purchases.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized supplies as needed
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked with floor team and managers to meet wide range of customer needs.

Front of House Member

Chick-fil-A
10.2021 - 09.2022
  • Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
  • Helped guests at tables when in need of assistance.
  • Contributed to the establishment''s positive reputation by consistently exhibiting professionalism, attention to detail, and genuine care for guest satisfaction.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Assisted in achieving restaurant sales targets through upselling techniques and promoting daily specials or exclusive deals to guests.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept up-to-date knowledge about current promotions, special events, or menu changes to accurately inform guests during their visit.
  • Anticipated guest needs by consistently checking in during their dining experience to refill drinks or address any additional requests promptly.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

High School Diploma -

Tesoro High School
Las Flores, CA
05.2024

Skills

  • Work Ethic and Integrity
  • Total Payment Calculation
  • Reliability and punctuality
  • Honest and Dependable
  • Active Listening

Timeline

Cashier & Server

Yogurtland
11.2022 - 03.2023

Front of House Member

Chick-fil-A
10.2021 - 09.2022

High School Diploma -

Tesoro High School

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Kayla Ziemba