Kayla Burkhead
Waverly,TN
Summary
Dedicated Universal Banker with strong communication and problem-solving skills. Proven ability to enhance client satisfaction and streamline banking processes through effective service delivery.
Overview
3
3
years of professional experience
Work History
Universal Banker
Apex Bank
Camden, Tennessee
06.2023 - Current
- Processed customer transactions using advanced banking software and systems.
- Assisted clients with account inquiries and financial product options.
- Educated customers on digital banking tools and mobile app features.
• Opened checking, and savings account. Opened CD’s, business accounts.
- Identified client needs to recommend appropriate banking solutions and services.
- Resolved customer issues effectively through active listening and problem-solving skills.
Health Insurance Representative
Farm Bureau of Tennessee
Spring City, Tennessee
08.2022 - 05.2023
- Assisted clients with health insurance inquiries and policy explanations.
- Processed health insurance applications and maintained accurate client records.
- Collaborated with team members to resolve customer issues and improve service quality.
- Educated clients on benefits, coverage options, and enrollment procedures.
- Conducted follow-ups with clients regarding claims status and policy changes.
Education
Some College (No Degree) - Culinary Management
The Art Institute of Nashville
Hermitage, TNSkills
- I am well organized, learn fast, and willing to be molded, and taught anything or everything
- Planning, and time management are my strong suit
- I love working with you others, and always make friends no matter who I work with, or am around
Timeline
Universal Banker
Apex Bank
06.2023 - Current
Health Insurance Representative
Farm Bureau of Tennessee
08.2022 - 05.2023
Some College (No Degree) - Culinary Management
The Art Institute of Nashville