Kaylaah Tisdale
Gwynn Oak,USA
Summary
Nursing graduate with extensive experience in patient care and administrative support. Proficient in coordinating appointments, managing medical records, and providing hands-on clinical assistance. Strong organizational skills and commitment to patient advocacy drive improvements in healthcare delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Medical Unit Secretary
Greater Baltimore Medical Center, GBMC
Towson, Maryland
01.2026 - 08.2026
- Coordinated communication between patients, families, and healthcare providers daily.
- Coordinated patient appointments, maintained files, and received incoming phone calls.
- Managed patient records and ensured accurate documentation for medical staff.
- Facilitated communication between physicians and other healthcare professionals regarding patient care plans.
- Coordinated discharging of patients, stocked supplies, and ordered equipment to support nursing staff.
- Reviewed daily reports of discharged patients to ensure all necessary paperwork was completed correctly.
- Trained new staff on operational procedures and administrative protocols effectively.
CNA Intern
Johns Hopkins Hospital
Baltimore, MD
08.2025 - 12.2025
- Provided immediate assistance in emergency and routine paging situations, assessing needs and delivering appropriate care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Adhered to company-specific guidelines while delivering hands-on nursing care to patients under RN supervision.
- Monitored patient specimen samples and test results, promptly alerting supervisors of any concerning changes.
Multi-Functional Technician (Travel / As Needed)
AMN Healthcare
Baltimore, MD
08.2023 - 08.2025
- Perform clinical care including vitals, EKGs, wound care, phlebotomy, and POC testing.
- Perform troubleshooting and diagnosis on malfunctioning equipment.
- Researched and implemented new technologies and equipment to improve clinical operations.
- Provide emergency first aid and monitor changes in patient conditions.
- Assisted with ADLs, transfers, and mobility support to enhance patient comfort and independence.
- Maintained accurate documentation across multiple clinical sites to ensure continuity of care.
Administrative Officer II
Baltimore County Office of Law
Baltimore, MD
01.2022 - 05.2025
- Managed phones, emails, scheduling, and visitor assistance to ensure efficient operations for Office of Law.
- Coordinated logistics for meetings, hearings, and conferences to facilitate smooth execution of events.
- Assisted with payroll and timekeeping, prepared meeting minutes, and handled legal correspondence to support organizational functions.
- Maintained organized physical and digital filing systems for confidential documents.
Phlebotomist Technician (PRN / On Call)
Citrano Medical Laboratories
Baltimore, MD
06.2019 - 02.2022
- Executed venipuncture and capillary draws, ensuring comfort and accuracy for patients across all age groups.
- Administered PCR and rapid COVID-19 tests, facilitating timely diagnosis and patient care.
- Conducted morning rounds at nursing home, monitoring patient well-being and accurately labeling specimens for effective processing.
Pharmacy Technician
Johns Hopkins Hospital
Baltimore, MD
01.2020 - 12.2021
- Prepared accurate prescriptions under pharmacist supervision to ensure patient safety.
- Entered medication histories and managed inventory to maintain stock levels and support efficient pharmacy operations.
- Processed insurance claims and resolved coverage issues to facilitate timely medication access for patients.
Medical Assistant / Patient Care Technician
Staffing Agency
Baltimore, MD
12.2017 - 12.2019
- Performed specimen collection and administered injections to facilitate timely lab results and patient care.
- Took vitals and collected medical histories to support accurate diagnosis and treatment during patient exams.
- Educated patients on medication usage and follow-up instructions to promote adherence and improve health outcomes.
Education
CNA Certification - Nursing
Baltimore City Community College
Baltimore, MD12-2025
Medical Assistant -
Baltimore City Community College
Baltimore, MD03-2025
Basic Life Support -
Baltimore City Community College
Baltimore, MD03-2025
Skills
- Patient care
- Clinical documentation
- Medical terminology
- Appointment coordination
- Appointment management
- Health monitoring
- Patient communication
- Administrative support
- Team collaboration
- Attention to detail
- Time management
- Multitasking and organization
- Conflict resolution
- Patient advocacy
Timeline
Medical Unit Secretary
Greater Baltimore Medical Center, GBMC
01.2026 - 08.2026
CNA Intern
Johns Hopkins Hospital
08.2025 - 12.2025
Multi-Functional Technician (Travel / As Needed)
AMN Healthcare
08.2023 - 08.2025
Administrative Officer II
Baltimore County Office of Law
01.2022 - 05.2025
Pharmacy Technician
Johns Hopkins Hospital
01.2020 - 12.2021
Phlebotomist Technician (PRN / On Call)
Citrano Medical Laboratories
06.2019 - 02.2022
Medical Assistant / Patient Care Technician
Staffing Agency
12.2017 - 12.2019
CNA Certification - Nursing
Baltimore City Community College
Medical Assistant -
Baltimore City Community College
Basic Life Support -
Baltimore City Community College