Kaylah Bell
Gardner
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Flex
Kansas City, MO
10.2023 - Current
- Delivered packages efficiently within designated routes to ensure timely customer satisfaction.
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Managed route planning using GPS systems to optimize delivery times and reduce fuel consumption.
- Communicated effectively with customers regarding delivery status and resolved issues promptly.
- Assisted in training new drivers on best practices for safety and efficient delivery protocols.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
Infant Teacher
A Step Above Academy
Olathe, KS
09.2022 - 04.2023
- Developed and implemented engaging lesson plans fostering early childhood development.
- Monitored children's progress and provided individualized support to enhance learning outcomes.
- Cultivated a safe, nurturing environment promoting social and emotional growth among infants.
- Collaborated with parents to discuss children's development and address concerns effectively.
- Evaluated curriculum effectiveness, recommending adjustments to improve educational programs for infants.
Online Personal Shopper
Walmart
Olathe, KS
01.2021 - 08.2022
- Curated personalized shopping experiences for diverse customer needs, enhancing overall satisfaction.
- Utilized Walmart's online ordering system to efficiently process and manage customer requests.
- Collaborated with inventory management teams to ensure product availability and timely fulfillment.
- Trained new team members on best practices for online client engagement and order accuracy.
Automotive Service Writer
Walmart
Spring Hill, FL
10.2019 - 04.2020
- Managed customer service inquiries, ensuring accurate information delivery and enhancing client satisfaction.
- Coordinated vehicle service schedules, optimizing workflow efficiency and reducing wait times.
- Oversaw documentation of service records, maintaining compliance with industry standards and improving accuracy.
- Mentored junior staff on automotive services processes, fostering knowledge transfer and team development.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
Youth Specialist
YMCA Of The Suncoast
Spring Hill, FL
08.2015 - 05.2019
- Utilized effective conflict resolution techniques to address behavioral issues and promote a safe and inclusive atmosphere.
- Empowered young people to become leaders within their communities through skill-building exercises and mentorship opportunities.
- Fostered an environment of trust by maintaining open lines of communication with both participants and their families regarding program goals, expectations, and progress updates.
- Maintained documentation and records of training activities and group events.
Shift Leader
Marcos's Pizza
Spring Hill, FL
05.2015 - 08.2016
- Supervised daily operations to ensure quality service and product consistency.
- Trained and mentored new team members on operational procedures and customer service standards.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Developed scheduling plans to align staffing with peak operational hours, enhancing efficiency.
- Supervised daily operations and maintained efficient workflow among cashier team.
Deli Clerk
Publix
Spring Hill, FL
08.2014 - 05.2015
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of deli displays to enhance product visibility.
- Operated slicing equipment and scales accurately to prepare fresh deli meats and cheeses.
- Collaborated with team members to ensure timely restocking of products during peak hours.
Cashier Seasonal
JCPenney
Spring Hill, FL
10.2013 - 01.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Provided exceptional customer service by resolving inquiries and complaints promptly.
- Trained new team members on operational procedures and customer engagement techniques.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Cetificate - Pharmacy
Metropolitan Community College
Kansas City, MO09-2025
Associate of Science - Crime Scene Investigator
Keiser University
Tampa06-2017
High School Diploma -
Weeki Wachee High School
Weeki Wachee, FL06-2013
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Team building & leadership
- Logical reasoning
- Sales tactics
Certification
State Certified for Child Care. Pharmacy Technician License.
Timeline
Delivery Driver
Amazon Flex
10.2023 - Current
Infant Teacher
A Step Above Academy
09.2022 - 04.2023
Online Personal Shopper
Walmart
01.2021 - 08.2022
Automotive Service Writer
Walmart
10.2019 - 04.2020
Youth Specialist
YMCA Of The Suncoast
08.2015 - 05.2019
Shift Leader
Marcos's Pizza
05.2015 - 08.2016
Deli Clerk
Publix
08.2014 - 05.2015
Cashier Seasonal
JCPenney
10.2013 - 01.2014
Cetificate - Pharmacy
Metropolitan Community College
Associate of Science - Crime Scene Investigator
Keiser University
High School Diploma -
Weeki Wachee High School