Kaylah Evans
Chicago
Summary
Dynamic operations professional with extensive experience in leadership, team management, and administrative support within high-pressure environments. Expertise in streamlining processes and optimizing workflows while effectively leading cross-functional teams to meet and exceed organizational objectives. Proficient in managing daily operations and coordinating resources to ensure exceptional client and stakeholder experiences. Recognized for strong problem-solving abilities, adaptability, and a commitment to maintaining efficiency while juggling multiple priorities. Dedicated to driving operational excellence and fostering a culture of accountability that supports overall business growth.
Overview
7
7
years of professional experience
Work History
Director of Operations
J&J Glass Doors & Metal, LLC
Chicago, IL
05.2022 - Current
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Facilitated communication between departments to enhance collaboration on projects and initiatives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Assistant Manager, Customer Service
Lovesac Furniture
Skokie, IL
02.2019 - 02.2022
- Implemented operational procedures that optimized workflow, resulting in improved resource allocation across departments.
- Developed training programs for new staff, improving onboarding efficiency and employee retention.
- Oversaw daily store operations, ensuring compliance with company standards and enhancing overall performance metrics.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Receptionist
Misericordia Home
Chicago, IL
01.2021 - 01.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information..
- Collaborated with healthcare professionals to facilitate effective communication with residents' families.
- Developed and maintained organized filing systems for resident records and documentation.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved workflow by introducing more efficient document handling and organization practices.
Education
Associate of Applied Science - Law And Paralegal Studies
City Colleges of Chicago-Wilbur Wright College
Chicago, IL05-2028
High school diploma - undefined
Sullivan High School
Chicago, IL06.2016
Timeline
Director of Operations
J&J Glass Doors & Metal, LLC
05.2022 - Current
Receptionist
Misericordia Home
01.2021 - 01.2022
Assistant Manager, Customer Service
Lovesac Furniture
02.2019 - 02.2022
High school diploma - undefined
Sullivan High School
Associate of Applied Science - Law And Paralegal Studies
City Colleges of Chicago-Wilbur Wright College