Libby Edwards
Springfield,VA
Summary
Operations leader with extensive experience at Really Good Boxed Wine, Inc., specializing in efficiency improvements and cost reduction through strategic project management and technology integration. Demonstrated ability to enhance customer satisfaction and drive sales growth, achieving notable increases in operational compliance and revenue. Proven success in building strong relationships and delivering measurable results in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operations
Really Good Boxed Wine, Inc
Washington, DC
05.2023 - Current
- Developed and implemented operational strategies to maximize efficiency and reduce costs.
- Ensured compliance with laws, regulations, and industry standards.
- Oversaw implementation of technology solutions to streamline processes.
- Coordinated cross-departmental activities for successful project completion.
- Monitored inventory levels to maintain adequate stock availability.
- Resolved customer service issues promptly while preserving customer satisfaction.
Business Development Representative
MarginEdge
Washington
05.2022 - 05.2023
- Prospecting, researching, and executing new business for start-up tech supporting restaurants in COGS management.
- Administrative duties and professional, succinct writing skills.
- Considerable experience with building rapport with customers and following up with exceptional customer service and support.
- Responsible for managing my own, daily workflow- considerable amount of organizational skills. Knowledge of CRM (SalesForce), Microsoft Outlook and Outreach, Google G-Suite and Groove, and MS Excel.
Regional Manager and National Account Manager
Five Grapes
, DMV-based
09.2018 - 05.2022
- National and Regional Sales
- Managed Distributor and Customer relationships in 20 states
- Helped grow National Sales revenue by 112% YOY
- Led Regional Market Sales as highest gross representative, regularly opening new accounts and increasing placement with current relationships.
- Frequently prepared and presented wine training for on and off premise accounts
- Conducted sales tasting and in-store tasting events to increase revenue and consumer exposure
- Compliance Reporting
- Completed regulatory paperwork and submissions for alcoholic beverage compliance for national accounts.
- Licensing submissions for new and renewal markets.
- Maintained tracking database to ensure timely and accurate reporting
- Worked directly with producers to develop incentives, programming, and market visits.
Sales Manager
Diamond District Wines
Washington DC
11.2016 - 09.2018
- Developed an effective marketing and sales strategic plan to maximize sales in Washington, DC and Northern Virginia
- Maintained pre-established relationships and generated new account sales
- Account Management
- Creatively and effectively communicated with key decision makers
- Assisted A/R recovery
- Business Improvement
- Applied knowledge and experience to help develop monthly reporting tools and make recommendations for market penetration
Hospitality and Hotel Liaison
hope & grace
Yountville, CA
03.2015 - 03.2016
- Provided exceptional guest service and thorough wine education to visitors in the Yountville tasting room
- Assisted vineyard ownership with day-to-day operational oversight including DTC, tasting room procedures, inventory management, customer acquisition, membership conversion strategy
- Worked with the Wine Club Director on enrollment, order fulfillment and event planning
- Established relationships with all hotels in the Napa Valley to promote the vineyard and maintain regular communication to encourage business
General Manager
Pappadeaux Seafood Kitchen
Denver, CO
01.2006 - 08.2014
Education
Bachelor of Science - Interdisciplinary Studies
Texas A&M
College Station, TX12-1998
Skills
- Project management
- Technology implementation
- Inventory management
- Customer service
- Sales growth
- Budget management
- Relationship building
- Effective communication
Certification
International Wine Guild, Level II Sommelier
Timeline
Director of Operations
Really Good Boxed Wine, Inc
05.2023 - Current
Business Development Representative
MarginEdge
05.2022 - 05.2023
Regional Manager and National Account Manager
Five Grapes
09.2018 - 05.2022
Sales Manager
Diamond District Wines
11.2016 - 09.2018
Hospitality and Hotel Liaison
hope & grace
03.2015 - 03.2016
General Manager
Pappadeaux Seafood Kitchen
01.2006 - 08.2014
Bachelor of Science - Interdisciplinary Studies
Texas A&M
Similar Profiles
Jonathan BenedictJonathan Benedict
Co-owner at Good Good Good- Natural Wine & FlowersCo-owner at Good Good Good- Natural Wine & Flowers
Louisa MeadeLouisa Meade
Cashier /sales Associate at Good Vibez Liquor and WineCashier /sales Associate at Good Vibez Liquor and Wine
Skyler BartolomeoSkyler Bartolomeo
Shift Manager at Fine Wine & Good SpiritsShift Manager at Fine Wine & Good Spirits
Mantej SehmiMantej Sehmi
Assistant Manager at Arlington County Parks and RecreationAssistant Manager at Arlington County Parks and Recreation
Maria GonzalezMaria Gonzalez
Executive Dispatcher at Heating & Cooling Co.Executive Dispatcher at Heating & Cooling Co.