Kaylah Gilyard
Brooklyn
Summary
Dynamic and dedicated professional with extensive experience, excelling in customer service and cabin safety. Proven ability to manage high-stress situations while ensuring compliance with emergency procedures. Recognized for reliability and time management, contributing to a seamless inflight experience for diverse passengers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines
04.2023 - 01.2026
- Ensured passenger safety by performing preflight checks, safety demonstrations, and emergency procedure compliance in accordance with FAA regulations.
- Delivered consistent, high quality customer service to diverse passengers across domestic and international routes.
- Managed inflight service operations including food, beverage, and cabin coordination.
- Responded calmly and professionally to passenger concerns, medical situations, and irregular operations.
- Collaborated effectively with flight deck and cabin crew to maintain a safe and cohesive onboard environment.
- Maintained punctuality, grooming standards, and uniform compliance.
Warehouse Worker
Amazon
11.2022 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
High School Diploma -
Metropolitan Diploma Plus High School
Brooklyn, NYSkills
- Customer Service Excellence
- Time Management & Reliability
- High Stress Decision Making
- Cabin Safety & Emergency Procedures
Certification
CPR/First Aid Certification
Timeline
Flight Attendant
Delta Air Lines
04.2023 - 01.2026
Warehouse Worker
Amazon
11.2022 - 02.2023
High School Diploma -
Metropolitan Diploma Plus High School