Kaylah Gilyard
Brooklyn,NY
Summary
Customer-focused professional with airline and front desk industry experience. Delivering exceptional customer service, managing time-sensitive responsibilities, resolving customer concerns and maintaining high service standards in fast-paced environments. Strong background in communication, problem-solving, safety and policy compliance, and adapting to changing priorities while ensuring a positive customer experience. Brings a professional demeanor, attention to detail, and the ability to coordinate multiple responsibilities efficiently. Seeking to contribute these transferable skills to a front desk/administrative coordinator role.
Overview
1
1
Language
5
5
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
04.2023 - 10.2026
- Delivered professional, personalized customer service while addressing passenger inquiries, requests, and concerns in a fast-paced environment.
- Communicated policies, procedures, and important information clearly while maintaining professionalism and a positive customer experience.
- Resolved customer concerns using sound judgment, problem-solving, and conflict-resolution skills.
- Coordinated multiple responsibilities while maintaining attention to detail, safety standards, and operational procedures.
- Collaborated with team members to support efficient operations and consistent service delivery.
- Adapted quickly to changing schedules, customer needs, and time-sensitive situations while remaining organized and professional.
Front Desk Receptionist/Coordinator
Allergy and Asthma Care of Brooklyn
02.2022 - 03.2023
- Managed patient check-in, registration, and appointment scheduling for allergy and asthma visits.
- Verified insurance details and updated demographic information in electronic health records.
- Answered multi-line phones, routed calls, and resolved routine patient inquiries.
- Coordinated referrals, authorizations, and follow-up appointments with clinical staff.
- Maintained organized front desk flow, reducing wait times and supporting smooth daily operations.
- Communicated appointment reminders and visit instructions clearly to patients and families.
Education
High School Diploma -
Metropolitan Diploma Plus High School
Brooklyn,NYSkills
- Customer satisfaction
- Strong work ethic
- Attention to detail
- Problem-solving skills
- Verbal and written communication
- Administrative skills
- Office organization
- Conflict management
Languages
English
Timeline
Flight Attendant
Delta Air Lines, Inc
04.2023 - 10.2026
Front Desk Receptionist/Coordinator
Allergy and Asthma Care of Brooklyn
02.2022 - 03.2023
High School Diploma -
Metropolitan Diploma Plus High School