Kaylah Mace
Summary
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 5+ years of maintaining customer satisfaction and contributing to company success.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Boar's Head
Midlothian, VA
03.2021 - Current
- AR/AP Reconciliation
- Check deposits
- Time keeping and adjustments
- Team expense reports and submissions
- Third party auditing software tracking/compliance for daily operations, specifically GoSpotCheck
- Assisting with schedule of route purveyor
- Inventory office supplies, haberdashery ordering
- Organizing invoices, expense reports, vendor information, etc
- Printing/Ordering program materials for customers/team as needed, for ship or pick up
- Sending/receiving mail
- Basic functionality with limited access to Xtreme
Intern
Richmond House Collective Show
Richmond, VA
11.2015 - 08.2021
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Restocked office supplies and retrieved files for staff
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Completed clerical tasks such as filing, copying and distributing mail
- Conducted daily updates to social media profiles to boost company online presence
- Sorted and organized materials such as physical files, tracking spreadsheets and reports
- Assisted in development of various print marketing materials
Customer Success Specialist
Wells Fargo
Glen Allen, VA
07.2020 - 03.2021
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts
- Offered advice and assistance to customers, paying attention to special needs or wants
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Customer Service Representative
Michael And Son Services Inc.
Richmond, VA
04.2019 - 08.2020
- Provided primary customer support to internal and external customers in fast-paced environment
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers on promotions to enhance sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Sales Associate
Haverty Furniture Companies Inc.
Glen Allen, VA
03.2018 - 04.2019
- Maintained organized, presentable merchandise to drive continuous sales
- Tracked stock using company inventory management software
- Maintained records related to sales, returns and inventory availability
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Cake Decorator
Publix Super Markets
Richmond, VA
07.2017 - 03.2018
- Followed daily opening and closing procedures of brick and mortar bakery location
- Worked with customers to define cake vision based on color, theme, size and price
- Verified accuracy of orders while meeting strict deadlines on producing completed products
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products
- Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar
- Prepared special creams and frostings for cakes and other dessert specialties
- Decorated pastries and cakes quickly and precisely by organizing and prioritizing each task
Bakery Clerk
Kroger
Richmond, VA
08.2016 - 07.2017
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
- Cleaned and maintained kitchen equipment and oven
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue
Education
Associate of Science - Business Administration
J. Sargeant Reynolds Community College
Richmond, VA05.2022
High School Diploma -
Hermitage High School
Richmond, VA06.2014
Skills
- Credit card processing
- Report preparation
- MS Office proficiency
- Recordkeeping strengths
- Cash handling abilities
- Creative problem solving
- Administrative support
- Computer proficient
- Clear Communication
- Financial Recordkeeping
- Data Entry and 10-Key
- Accounts Payable
- Accounts Receivable
Timeline
Administrative Assistant
Boar's Head
03.2021 - Current
Customer Success Specialist
Wells Fargo
07.2020 - 03.2021
Customer Service Representative
Michael And Son Services Inc.
04.2019 - 08.2020
Sales Associate
Haverty Furniture Companies Inc.
03.2018 - 04.2019
Cake Decorator
Publix Super Markets
07.2017 - 03.2018
Bakery Clerk
Kroger
08.2016 - 07.2017
Intern
Richmond House Collective Show
11.2015 - 08.2021
Associate of Science - Business Administration
J. Sargeant Reynolds Community College
High School Diploma -
Hermitage High School