Summary
Overview
Work History
Education
Skills
Internship
SCHOOL ACTIVITIES
Timeline
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Kaylah Parker

Summary

Driven college graduate with a Bachelor of Arts in Political Science from Virginia State University. Equipped with a solid academic foundation and eager to apply theoretical knowledge into real-world scenarios. Demonstrated ability to think critically, solve problems, and adapt quickly to new challenges. Strong communication skills, both written and verbal, honed through various team projects and presentations. A proactive learner who thrives in collaborative environments and is committed to personal and professional growth. Seeking an opportunity to contribute to a dynamic organization where I can leverage my skills and make a positive impact.

Overview

5
5
years of professional experience

Work History

Server

Croakers Spot
12.2021 - 12.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Served food and beverages promptly with focused attention to customer needs
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

T.G.I Friday's
07.2019 - 08.2021

• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Cultivated warm relationships with regular customers.

• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Served food and beverages promptly with focused attention to customer needs.

• Resolved customer complaints promptly and professionally to maintain positive reputation.

  • Explained menu items and suggested appropriate options for food allergy concerns.

Hostess

Cheesecake Factory Restaurant
12.2018 - 06.2019
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Bachelor of Arts - Political Science

Virginia State University
Petersburg, VA
12.2023

Skills

  • Project Support
  • Report Writing
  • Outstanding Communication Skills
  • Presentations
  • Spreadsheet Tracking
  • Research
  • Public Speaking
  • Microsoft Office
  • Decision-Making
  • Good Telephone Etiquette
  • Team building
  • Multitasking

Internship

Malcolm Jones/ Political Director Shadow - Richmond, VA                                                                                                      06/2022 - 08/2022

· Completed research, compiled data, updated spreadsheets, and produced timely reports.

· Analyzed problems and worked with teams to develop solutions.

· Sorted and organized files, spreadsheets, and reports.

· Gathered, organized, and input information into digital database.

· Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

· Conducted regular reviews of operations and identified areas for improvement.

· Participated in workshops and presentations related to projects to gain knowledge.

SCHOOL ACTIVITIES

· Urban Couture Models Ent.

· Miss Black 2021-2022 (The Men of New Water Inc.)

· Miss Silver 2022-2023 (The Men of New Water Inc.)

Timeline

Server

Croakers Spot
12.2021 - 12.2023

Server

T.G.I Friday's
07.2019 - 08.2021

Hostess

Cheesecake Factory Restaurant
12.2018 - 06.2019

Bachelor of Arts - Political Science

Virginia State University

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Kaylah Parker