Kaylah Rynearson
Milwaukee,WI
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Waitress
Applebee's Grill + Bar
West Allis, WI
07.2018 - 12.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress
Milwaukee Burger
Franklin, WI
09.2017 - 07.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
Waitress
Charcoal Grill Restaurant
Oak Creek, WI
03.2017 - 09.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
Service Desk Associate
YMCA
Wauwatosa, WI
01.2015 - 02.2017
- Resolved common concerns by utilizing preset issue resolutions.
- Entered service tickets into incident report system to facilitate faster problem identification and resolution.
- Initiated upselling conversations to promote customer product purchases and generate sales.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
High School Diploma -
Iforward Online Charter School
Grantsburg, WI06.2017
Skills
- Customer Service
- Call Answering and Routing
- Positive Attitude and Energetic
- Greet Guests With Positivity
- Critical Thinking
- Active Listening
- Communicate Well
- Hard Working
- Follow Directions Accurately
- Honest
Additional Information
In the past three years I have been a stay at home mom due to two high risk pregnancies with many complications. In that time period I also had to be a caretaker for my mother whom was very ill at the time.
Timeline
Waitress
Applebee's Grill + Bar
07.2018 - 12.2018
Waitress
Milwaukee Burger
09.2017 - 07.2018
Waitress
Charcoal Grill Restaurant
03.2017 - 09.2017
Service Desk Associate
YMCA
01.2015 - 02.2017
High School Diploma -
Iforward Online Charter School
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