Zoom Admin
Kaylah Norris
Information Technology Director/Manager
Glassboro,NJ
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 7-year record of building positive relationships with internal and external stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of IT
Alta Partners LLC
Philadelphia, PA
12.2020 - Current
- Guided organizational technology strategy and roadmaps.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Interacted and negotiated with vendors, outsourced contractors to secure products and services.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Wrote policy, procedure and manuals governing internal IT use.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Assisted in development of long-term strategies to grow department and resources.
- Monitored expenditures to mitigate risk of overages.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Unit Computing Manager
Rutgers University
PISCATAWAY, NJ
02.2020 - 07.2021
- Purchased and provision new faculty and staff hardware and software.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Create and provide hardware and software training to new and existing faculty, staff and students.
- Administer identity and security access for faculty and staff across multiple systems and applications. This includes onboarding, off boarding and change management.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Provides user assistance with hardware, software, operating systems and Local Area Network (LAN) support issues.
- Provides computer system administration, programming, and networking support for various systems.
- Works with and supports faculty, departmental personnel, and computing staff in various SAS departments.
- Coordinates systems, and facilitates appropriate communications between departments and multiple internal and external organizations.
User Support Specialist Level II
RUTGERS UNIVERSITY CAMDEN CAMPUS
Camden, NJ
01.2017 - 02.2020
- Under direction of Manager, provided assistance with ongoing support of computer environments with special efforts geared toward end-user questions and problems
- Supervised, and trained paraprofessional staff
- Assisted in updating IT onboarding process for faculty and staff
- Consulted faculty staff on IT purchases
- Provide high level support to C-suite level employees (i.e chancellor)
- Collaborate with tier 1 and systems support to ensure proper escalation of tickets
- Develop documentation, user procedures, and security procedures used for training.
- Manage Apple deployments, administration and training
- Provides support to events, and meetings at Rutgers-Camden requiring IT and/or AV support when needed
- Used Remote tools to assist in providing remote support to end users on campus and at home
System Admin & Helpdesk
JEWISH FAMILY & CHILDRENS SERVICES
Philadelphia, PA
11.2015 - 12.2016
- Provided systems administration support for Windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration
- Organized and launched transition from G-suite to office 365
- Coordinated switch to Office 365 to be HIPPA compliant
- Maintain Hardware and Software Inventory, and planned equipment life-cycle replacement schedules
- Developed and implemented IT training programs and materials for new and existing employees
- Maintained data from vendors, and organized vendor contracts and relationships
- Implemented and managed access management for onboarding and off boarding staff
Education
MBA - Strategic Leadership
RUTGERS UNIVERSITY
Jan 2019 - Current
Bachelor of Arts - Psychology, Law and Justice
RIDER UNIVERSITY
Sep 2009 - 09.2014
Skills
Strategic planning
undefinedSoftware
Mac OS
Windows (10,11)
Office 365 Admin
Certification
CompTia A+
Accomplishments
- Supervised team of 6 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offCompany CultureFlexible work hoursTeam Building / Company RetreatsPersonal development programsQuote
Our deepest fear is not that we are inadequate.
Our deepest fear in that we are powerful beyond measure.
It is our Light, not our Darkness, that most frightens us.
Marianne Williamson
Timeline
Manager of IT
Alta Partners LLC
12.2020 - Current
Unit Computing Manager
Rutgers University
02.2020 - 07.2021
User Support Specialist Level II
RUTGERS UNIVERSITY CAMDEN CAMPUS
01.2017 - 02.2020
System Admin & Helpdesk
JEWISH FAMILY & CHILDRENS SERVICES
11.2015 - 12.2016
MBA - Strategic Leadership
RUTGERS UNIVERSITY
Jan 2019 - Current
Bachelor of Arts - Psychology, Law and Justice
RIDER UNIVERSITY
Sep 2009 - 09.2014
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