Kayla Jurado

• Advised USAA members on optimal auto, home, and VPP insurance coverage options, enhancing their understanding of available choices.
• Explained premiums, deductibles, and policy terms, empowering members to make informed insurance decisions.
• Assessed member needs and recommended tailored policies to align with individual circumstances during sales conversations.
• Quoted insurance plans using USAA sales systems and product guidelines.
• Resolved member questions and concerns through phone and written communication.
• Resolved customer complaints regarding product features or services related to their insurance policies.

• Planned and implemented age-appropriate lesson activities to foster child development and improve readiness skills.
• Led classroom routines to enhance student engagement and learning outcomes aligned with Stepping Stones Academy early learning curriculum.
• Supervised daily classroom operations, ensuring a safe and nurturing learning environment that promotes student well-being.
• Communicated with families about classroom activities and student progress.

• Managed Discover customer accounts to resolve billing and service inquiries, enhancing customer satisfaction.
• Coordinated with internal teams to fulfill account servicing requests, streamlining communication and efficiency.
• Facilitated retention efforts by delivering clear and timely communication to customers regarding their accounts.
• Reviewed account activity for policy compliance and escalation needs.
• Processed account changes, payments, and authorization requests.
• Investigated account issues and documented follow-up actions.

• Utilizing GCSS-ARMY to manage unit non-expendable and expendable property, supplies, generating sub hand receipts, component hand receipts, shortage annexes, issue/turn-in documents and lateral transfers

• Reviewed, submitted, requested, received, inventoried, issued, and filed documents for unit personnel/sections regarding OCIE (field equipment), uniform clothing items, expendable supplies, durable supplies, and non-expendable property

• Dispositioned equipment, OCIE, and materials by receiving obsolete property and generating receipt documents for item accountability

• Assisted Supply NCO in achieving 100% accountability during sensitive and cyclic inventory