Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NAOMI ADORNO

San Antonio

Summary

Dynamic Licensed Insurance Sales Professional with USAA, skilled in risk mitigation and client management. Proven track record of exceeding sales targets through innovative strategies and exceptional customer service. Adept at navigating legal requirements while fostering strong relationships, ensuring compliance, and driving customer retention in a competitive market.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Licensed Insurance Sales Professional

USAA
San Antonio
06.2023 - Current
  • Provided expert advice on risk management and helped clients choose the appropriate level of coverage.
  • Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
  • Developed and executed effective sales strategies to meet and exceed monthly sales targets.
  • Maintained current knowledge of changes in the insurance industry by attending seminars and classes as required by state licensing regulations.
  • Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
  • Identified opportunities for product improvement based on customer feedback.

Real Estate Agent

Levi Rodgers Real Estate
San Antonio
05.2021 - 05.2023
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Maintained current and accurate CRM database of prospective customers.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.

Bartender

Anne Marie's Catering
San Antonio
10.2018 - 05.2021
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per-sale revenues, and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation, and memorizing drink orders to promote loyalty.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Completed requisitions to maintain required stock par levels.

Sales Associate

T-Mobile
San Antonio
03.2018 - 09.2020
  • Contributed to team objectives in a fast-paced environment.
  • Developed and maintained strong working relationships with professionals within the assigned territory.
  • Increased sales with the execution of full sales cycle processing, from initial lead processing through conversion and closing.
  • Maintained current knowledge of evolving changes in the marketplace.
  • Kept detailed records of daily activities through an online customer database.
  • Greeted customers and provided exceptional customer service.

Recruiter

American Income Life Insurance Company
Middletown
03.2014 - 12.2017
  • Conducted initial phone screens and coordinated interview schedules with hiring managers.
  • Facilitated job application processes for qualified candidates.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Developed and implemented innovative recruiting strategies to attract diverse talent.
  • Ensured compliance with federal, state, and local employment laws and regulations.

Education

High School Diploma -

Middletown High School
Middletown, CT
08.2014

Skills

  • Negotiation
  • Talent Acquisition
  • Lead follow-up
  • Client management
  • Marketing and advertising
  • Legal requirements
  • Strong organizational skills
  • Database Management
  • Clerical support
  • Customer service
  • Sales strategy
  • Networking skills
  • Reliability
  • Problem solving
  • Customer billing
  • Risk mitigation
  • Asset protection
  • Customer retention
  • Property and casualty insurance
  • Adaptability and flexibility
  • Teamwork and collaboration

Certification

Cybersecurity Certificate with Chegg Skills

IT Support Professional with MedCerts

Timeline

Licensed Insurance Sales Professional

USAA
06.2023 - Current

Real Estate Agent

Levi Rodgers Real Estate
05.2021 - 05.2023

Bartender

Anne Marie's Catering
10.2018 - 05.2021

Sales Associate

T-Mobile
03.2018 - 09.2020

Recruiter

American Income Life Insurance Company
03.2014 - 12.2017

High School Diploma -

Middletown High School

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