Kayla Lucce Espert
Baldwin,NY
Summary
Dynamic professional with a proven track record at Stop & Shop, excelling in customer satisfaction and multitasking. Recognized for enhancing client experiences through effective communication and attention to detail. Adept at creative problem-solving and team collaboration, consistently delivering exceptional results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Clerk
Stop & Shop
09.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Edited and proofread documents for accuracy and completeness.
Event Decorator
NY Bella Luce Couture Events
06.2013 - Current
- Transformed venues into memorable spaces through expertly crafted decorative arrangements.
- Sourced high-quality materials for cost-effective, visually-appealing decorations.
- Established a strong reputation for delivering exceptional customer service and exceeding client expectations.
- Trained new hires on best practices in event decoration, fostering a culture of excellence within the team.
- Created engaging visual displays for various events, including weddings, corporate functions, and social gatherings.
- Enhanced event ambiance by designing and executing creative decoration concepts.
Education
High School Diploma -
Baldwin High School
Baldwin, NY06-2020
Skills
- Telephone etiquette
- Customer satisfaction
- Prioritization
- Proofreading
- Verbal and writing communication
- Multitasking
- Attention to detail
- Customer service
- Creative thinking
- Team collaboration
- Task prioritization
Timeline
Clerk
Stop & Shop
09.2022 - Current
Event Decorator
NY Bella Luce Couture Events
06.2013 - Current
High School Diploma -
Baldwin High School
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