Kayla Gabriel
Detroit,MI
Summary
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Banker
Fifth Third Bank
Ypsilanti, MI
09.2025 - Current
- Assisted customers with account inquiries and transactions, ensuring timely service delivery.
- Educated clients on banking products and services to enhance financial literacy.
- Processed loan applications and conducted credit assessments for potential borrowers.
- Collaborated with team members to streamline branch operations and improve customer experience.
Mortgage Banker
Rocket Mortgage
Detroit, Michigan
01.2024 - 2025
- Verified client financial information to determine creditworthiness and loan eligibility
- Approved or denied loan applications and explained reasoning behind decisions
- Managed pipeline of loans from origination through closing process while monitoring progress regularly
- Met with new clients and completed pre-qualification procedures
Commercial Loan Servicer
Michigan Business Connection
Ann Arbor, MI
07.2023 - 01.2024
- Provided responsive and helpful customer service by addressing inquiries, concerns, and requests from clients over the phone
- Handled the processing of loan advances, ensuring that disbursements are executed accurately and efficiently
- Managed the handling of physical checks, wires, and mortgage payments, including processing, recording, and depositing into appropriate accounts
- Collaborated with other departments such as finance, reporting, and credit analysis, to ensure seamless integration of loan servicing and customer satisfaction
Home Equity Consultant
LoanCraft LLC
Troy, MI
01.2021 - 08.2023
- Manages pipeline of50+ home equity files at a time from start of application process to closing with notary
- Receives50+ inbound and outbound calls, providing excellent customer service and communication skills
- Daily consultation appointments with potential clients, every30 minutes to qualify and find out needs of buyers
Member Service Representative
LMCU
01.2020 - 01.2021
- Leads monthly staff meetings, preparing the required topics and ensuring staff comprehension
- Demonstrates leadership abilities and working well within a team environment via group activity, and participation
- Maintains all account types, including but not limited to personal, business, IRA/HSA, Special Accounts, etc
- Executes3-5 personal, auto, credit card and home equity applications per workday
Head Teller
LMCU
Rochester Hills, MI
01.2018 - 01.2020
- Supported the branch manager with all aspects of branch operations, including compliance and audit standards
- Routinely conducted internal cash audits
- Created knowledge and interest in connecting customers to available technology
- Trained new employees in operations and utilizing proper computer programs as well as knowledge assessments
Teller II
LMCU / Citizens Community Federal Bank
Rochester Hills, MI
05.2017 - 01.2018
- Processed100 daily transactions on average
- Accurately maintained and filed sensitive records and information
- Assisted50+ members daily with various questions and concerns related to their accounts and products
Education
Some College (No Degree) - General Studies
Oakland Community College
Certification
NMLS Certified, Signature Guarantee Certified, MI notary public, Licensed as Resident Producer with DIFS, MI Real Estate Salesperson
Timeline
Personal Banker
Fifth Third Bank
09.2025 - Current
Mortgage Banker
Rocket Mortgage
01.2024 - 2025
Commercial Loan Servicer
Michigan Business Connection
07.2023 - 01.2024
Home Equity Consultant
LoanCraft LLC
01.2021 - 08.2023
Member Service Representative
LMCU
01.2020 - 01.2021
Head Teller
LMCU
01.2018 - 01.2020
Teller II
LMCU / Citizens Community Federal Bank
05.2017 - 01.2018
Some College (No Degree) - General Studies
Oakland Community College