Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla M. Lopez

Cumming,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

DRBA
05.2023 - Current
  • Customer Service Rep for Caterpillar
  • Order Entry
  • Logistics Coordinator
  • Accounting
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Receptionist

Pacific Hair And Nail Spa
01.2018 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Patient Services Supervisor

MedData
01.2013 - 04.2018
  • Billing Company for Spectrum Health, Mercy Health Physician Partners, and all Major Hospitals
  • Nationwide)
  • Ability to deescalate an escalated situation
  • Recognize and resolve insurance and billing errors
  • Demonstrated ability to handle multiple tasks simultaneously
  • Bring patients accounts to resolution
  • Ability to communicate effectively and professionally with customers

Education

Registered Medical Assistant - Healthcare

Ross Medical Education Center - Michigan
Kentwood
12.2012

Skills

  • Making Appointments
  • Supply Management
  • Call Answering and Routing
  • Verbal and Written Communication
  • Assignment Delegation
  • Operational Efficiency and Safety

Timeline

Customer Service Representative

DRBA
05.2023 - Current

Receptionist

Pacific Hair And Nail Spa
01.2018 - 06.2021

Patient Services Supervisor

MedData
01.2013 - 04.2018

Registered Medical Assistant - Healthcare

Ross Medical Education Center - Michigan

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Kayla M. Lopez