Kayla M. Nussaumer
Parrish,FL
Summary
Third-year Political Science student at the University of South Florida with a strong interest in sports and entertainment law. Experienced in customer service, fan engagement, and event operations. Skilled in building relationships, problem-solving, and adapting to dynamic environments. Seeking opportunities to gain hands-on experience in the legal field and sports industry.
Overview
3
3
years of professional experience
Work History
Guest & Member Relations Ambassador
Tampa Bay Buccaneers
Tampa, FL
08.2024 - Current
- Interacted with suite owners, season ticket holders, and other guests to ensure an exceptional gameday experience.
- Learned from full-time employees specializing in sales and fan engagement, gaining insights into effective strategies for customer satisfaction and loyalty.
- Assisted with addressing guest concerns or issues in real time, ensuring a smooth and enjoyable event for all attendees.
- Supported the gameday team with operational tasks, including setup, organization, and post-event wrap-up.
Master Barista
Target
Brandon, FL
10.2021 - Current
- Craft high-quality beverages and food items while delivering exceptional customer service.
- Train and mentor baristas to maintain consistency in service and product quality.
- Ensure compliance with food safety standards and maintain a clean, organized workspace.
- Monitor inventory and assist with supply ordering to meet operational needs.
- Support Target and Starbucks sales goals through efficient operations and customer engagement.
Education
Bachelor of Arts - Political Science
University of South Florida
Tampa, FL05-2026
High School Diploma -
Downingtown STAM Academy
Downingtown, PA06-2022
Skills
- Microsoft Office Proficiency
- Organization
- Time Management
- Leadership
- Adaptability
- Interpersonal Communication
- Problem Solving
Timeline
Guest & Member Relations Ambassador
Tampa Bay Buccaneers
08.2024 - Current
Master Barista
Target
10.2021 - Current
Bachelor of Arts - Political Science
University of South Florida
High School Diploma -
Downingtown STAM Academy
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