Kayla M. Root
Zimmerman,MN
Summary
Professional Solutions Expert with track record of delivering impactful solutions. Strong focus on team collaboration and achieving results. Skilled in problem-solving, strategic planning, and customer relationship management. Adaptable and dependable, ensuring alignment with evolving business needs.
Overview
8
8
years of professional experience
Work History
Solutions Advisor
ADT Security
07.2024 - Current
- Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.
- Managed multiple projects simultaneously while adhering to strict deadlines, showcasing strong time management skills.
- Collaborated with cross-functional teams to design comprehensive solutions addressing client needs and expectations.
- Increased new business sales by developing and implementing effective sales strategies.
Operations Manager
No Dog Left Behind
03.2023 - Current
- Supervised operations staff and kept Volunteers compliant with policies and procedures.
- Empowered Volunteers to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external partners and suppliers.
- Established positive and effective communication among unit Volunteers and organization leadership, reducing miscommunications, and missed deadlines.
Relationship Specialist
Automotive Finance Corporation
05.2017 - 03.2024
- Conducted regular reviews of client portfolios to ensure alignment with risk tolerance levels and investment objectives.
- Recognized as a top performer in the division due to consistently exceeding customer service expectations and driving revenue growth.
- Generated new business opportunities by actively referring clients to relevant products and services.
- Consistently met or exceeded sales targets through proactive engagement in relationship-building activities.
Education
MBA - Business Administration And Management
Minnesota State University Moorhead
05-2023
Skills
- Excellent communication
- Organizational skills
- Relationship building
- Honest and dependable
- Time management
- Attention to detail
- Sales strategy development
- Customer needs assessment
- Solution design
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
Timeline
Solutions Advisor
ADT Security
07.2024 - Current
Operations Manager
No Dog Left Behind
03.2023 - Current
Relationship Specialist
Automotive Finance Corporation
05.2017 - 03.2024
MBA - Business Administration And Management
Minnesota State University Moorhead
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