Ashley Krock
Fort Worth,TX
Summary
Empathetic professional in customer service, with 8 years experience, known for high productivity and efficiency in task completion. Possesses specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Solutions Advisor
DeWitt Consulting
07.2022 - 02.2025
- Worked with telecommunication providers to meet clients' needs.
- Handled incoming quote requests from over 300 agents
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
- Followed up on service requests and installations to ensure customer satisfaction.
- Responded to emails quickly and effectively.
- Fostered and maintained relationships between customers and agents.
Customer Care Associate
Continuum Global
El Paso, TX
09.2020 - 06.2022
- Worked as a Technical Support Associate, contracted to Cox Communications.
- Provided customer service through live chat, email and phone support.
- Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales.
- Maintained 100% sentiment.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Advised customers on how to use products correctly or get the most out of them.
- Trained new Customer Care Associates on policies and procedures .
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Sales Associate
Luxor Vapors
Arlington, TX
02.2017 - 08.2020
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Completed all cleaning, stocking and organizing tasks in the assigned sales area
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Contacted other store locations to determine merchandise availability
- Engaged with customers in a sincere and friendly manner
- Maintained organized, presentable merchandise to drive continuous sales
Education
Bachelors of Arts and Sciences -
Arizona State University
05.2029
High School Diploma -
Jack E Singley Academy
Irving, TX01.2016
Skills
- Self-starter
- CRM
- Critical thinking
- Microsoft Office
- Detail-oriented
- Excellent communication
- Customer needs assessment
Timeline
Solutions Advisor
DeWitt Consulting
07.2022 - 02.2025
Customer Care Associate
Continuum Global
09.2020 - 06.2022
Sales Associate
Luxor Vapors
02.2017 - 08.2020
Bachelors of Arts and Sciences -
Arizona State University
High School Diploma -
Jack E Singley Academy
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