Latonya Washington
Shreveport
Summary
Motivated individual aiming for a career that encourages cognitive advancement and value addition by leveraging experiences and learnings from your esteemed organization
Overview
15
15
years of professional experience
Work History
Solutions Advisor
ADT Security
Shreveport
07.2025 - Current
- Acted as trusted security and smart home consultant, conducting in-home and virtual assessments to identify customer needs and recommend tailored ADT solutions, enhancing customer satisfaction.
- Present and demonstrate ADT's portfolio of security systems, automation products, and monitoring services, clearly communicating features, benefits, and ROI to residential and small business clients.
- Consistently exceed monthly sales targets by building rapport, overcoming objections, and delivering value-driven proposals.
- Managed full sales cycle from prospecting and lead qualification to contract negotiation and post-installation follow-up, ensuring seamless customer experience and fostering long-term client relationships.
- Collaborate with installation teams to ensure accurate system setup and customer satisfaction, resulting in a 95%+ positive feedback rating.
- Maintain up-to-date knowledge of industry trends, competitor offerings, and emerging smart home technologies to provide informed recommendations.
- Utilized CRM tools (e.g., Salesforce) to track leads, manage pipeline, and generate performance reports for management review, contributing to data-driven decision making.
Assistant Manager
Circle K
Shreveport
03.2020 - 02.2025
- Managed daily operations to ensure smooth and efficient workflow.
- Developed strategies with manager to achieve sales targets and enhance customer satisfaction.
- Resolved customer complaints promptly, maintaining high levels of customer service.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage.
Canvasser
GOCO CORPORATION
Shreveport
09.2019 - 11.2019
- Initiated contact with community members through neighborhood outreach to encourage voter participation in elections.
- Assisted customers in retail by delivering product information and support to enhance their shopping experience.
- Conducted door-to-door outreach to engage community members.
- Distributed informational materials about local initiatives and programs.
- Gathered feedback from residents to inform community needs and concerns.
Customer Service Representative
Teleperformance
Shreveport
07.2019 - 08.2019
- Processed customer orders and upsold products to meet sales targets.
- Managed customer complaints effectively.
- Educated customers on product features and services to support informed purchasing decisions.
- Answer incoming calls and respond to customers' emails.
- Identify and escalate issues to supervisors.
Police Communications Officer
Bossier City Police Department
Bossier City
01.2019 - 06.2019
- Answered emergency phone calls, received, categorized, and monitored critical information to ensure timely response.
- Dispatch radio communications to the appropriate police officers.
- Handled requests for law enforcement assistance, utilizing specialized training in officer safety and crime reporting to manage sensitive situations.
- Created digital and written reports, lists, and logs from emergency calls to maintain accurate records for law enforcement.
- Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.
- Knowledge of Microsoft Word, Excel, CAD, and LLETS database programs.
Temp Service Associate
City Landfill
Keithville
08.2018 - 10.2018
- Answered telephones, delivering exceptional customer support and assistance to callers and truckers.
- Weighed and processed trucks for unloading.
- Generated billing tickets to facilitate timely and accurate invoicing.
- Completed data entry forms, organized filing, and processed daily deposits to ensure accurate record-keeping.
Teacher's Aide
C.E Galloway Headstart
Shreveport
10.2017 - 08.2018
- Creating lesson plans, documenting progress, and overseeing lesson preparations.
- Assisted teachers in organizing and planning daily activities, providing instructions and supervision to maintain a safe and healthy environment.
- Promoting the growth and development of children in an educational setting.
- Enforced school and class rules to promote proper behavior and hygiene among students.
Casino Cocktail Server
Horseshoe Casino
Bossier City
08.2011 - 12.2017
- Communicated effectively with patrons, providing exceptional customer service.
- Served chilled alcoholic and non-alcoholic beverages to customers.
- Collaborated with other servers to deliver an exceptional experience for guests at bars, tables, and slots.
- Demonstrated ability to work independently while multitasking and maintaining strong attention to detail.
- Maintained clean and safe work area.
- Collected and cleared glasses and bottles from tables to maintain cleanliness.
- Able to maintain responsibility while handling cash from customers.
Education
High School Diploma -
Bossier High School
Bossier, Louisiana, US01.2003
Skills
- Client relationship management
- Customer service
- Excel proficiency
- Excel functions
- Data entry
- Document management
- Time management
- Typing speed
- Verbal communication
Timeline
Solutions Advisor
ADT Security
07.2025 - Current
Assistant Manager
Circle K
03.2020 - 02.2025
Canvasser
GOCO CORPORATION
09.2019 - 11.2019
Customer Service Representative
Teleperformance
07.2019 - 08.2019
Police Communications Officer
Bossier City Police Department
01.2019 - 06.2019
Temp Service Associate
City Landfill
08.2018 - 10.2018
Teacher's Aide
C.E Galloway Headstart
10.2017 - 08.2018
Casino Cocktail Server
Horseshoe Casino
08.2011 - 12.2017
High School Diploma -
Bossier High School