Dana Martz
San Diego,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in building long term customer relationships. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Solutions Advisor
ADT Security
San Diego, CA
03.2018 - Current
- Cultivated and strengthened relationships with new and existing clients and educated clients on security benefits and capabilities.
- Assisted clients in making beneficial and strategic decisions regarding personal, family, property, and business security.
- Highlighted values and educated clients on personal safety and security solutions..
- Expanded customer base through community outreach, strategic partnerships, and personal referrals.
- Trained and mentored new hire candidates in learning and following company policies and procedures, while providing feedback and coaching recommendations to direct management.
Sales Representative
Kay Jewelers
San Diego, CA
09.2017 - 03.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product features and benefits.
- Retained excellent client satisfaction ratings through outstanding service and product knowledge.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Student Inquiry Coordinator
Bridgepoint Education
San Diego, CA
08.2012 - 06.2017
- Represented high standards of student service.
- Qualified and transferred prospective students to admissions advisors.
- Answered and made calls, scheduled appointments and assigned qualified leads to advisors.
- Coordinated numerous events catering to team building and culture.
Admissions Counselor
Ashford University
San Diego, CA
08.2010 - 08.2012
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Explained institution's fee structure, financial aid, amenities, and courses offered to prospective students.
- Created interdepartmental relationships within university to improve student success.
- Organized and submitted admissions packages to the required departments of the university.
Flight Attendant
US Airways
Philadelphia, PA
09.1998 - 02.2009
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during boarding and flight involving disorderly passengers and tending to medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served and prepared food and beverages maintain a level of comfort and safety to first class and main cabin passengers.
Education
Bachelor of Arts - Sociology
Ashford University
San Diego, CABachelor of Arts - Psychology
Wayne State College
Wayne, NESkills
- Needs Assessment
- Installation Planning
- Creative Solutions
- Oracle CRM
- Data Entry and Maintenance
- Upselling Products and Services
- Customer Data Confidentiality
- Professional Relationships
- Issue and Complaint Resolution
- Customer Relationship Management
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Training Junior Team Members
- Upbeat and Positive Personality
- Customer Retention Strategies
- Operations Management
- Computer Proficiency
- Confidentiality Requirements
Accomplishments
- Supervised development of ADT new hires.
Timeline
Solutions Advisor
ADT Security
03.2018 - Current
Sales Representative
Kay Jewelers
09.2017 - 03.2018
Student Inquiry Coordinator
Bridgepoint Education
08.2012 - 06.2017
Admissions Counselor
Ashford University
08.2010 - 08.2012
Flight Attendant
US Airways
09.1998 - 02.2009
Bachelor of Arts - Sociology
Ashford University
Bachelor of Arts - Psychology
Wayne State College
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