Kayla Marie Diaz
Bay Shore,NY
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Store Manager
Claire's
11.2021 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Provided a cleanly environment to perform ear piercing.
Front Desk Receptionist
Mariwalla Dermatology
07.2019 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Member Service Representative
Bjs Wholesales Club
04.2017 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained and managed customer files and databases.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06.2014
Certification - Animal Science
Eastern Suffolk Board of Cooperative Education, James Hines Administrative Center
Patchogue, NY06.2014
Skills
- POS Systems
- Operations Management
- Personnel Development
- Customer Service Management
- Supply Ordering
- Competitor Monitoring
- Payroll Management
- Store Merchandising
- Retail Inventory Management
- Employee Training
- Loss Prevention
- Marketing and Promotions
- Store Displays
- Store Opening and Closing
- Cash Management
- Bank Deposit Procedures
- Multitasking and Organization
- Outstanding Communication Skills
- Sales Professional
- Flexible Schedule
- Strategic Thinker
- Problem-Solving
- Replenishment and Recovery
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Store Manager
Claire's
11.2021 - 10.2023
Front Desk Receptionist
Mariwalla Dermatology
07.2019 - 07.2021
Member Service Representative
Bjs Wholesales Club
04.2017 - 06.2019
High School Diploma -
Brentwood High School
Certification - Animal Science
Eastern Suffolk Board of Cooperative Education, James Hines Administrative Center
Similar Profiles
Mary WillisMary Willis
Assistant Manager at Claire'sAssistant Manager at Claire's
Heather StanafordHeather Stanaford
Store Manager / Store Manager Trainer at Claire'sStore Manager / Store Manager Trainer at Claire's
Alicia CokerAlicia Coker
District Sales Manager at Claire'sDistrict Sales Manager at Claire's
STEPHANIE SEECOOMARSTEPHANIE SEECOOMAR
Store manager at Claire'sStore manager at Claire's
Morgan MooneyMorgan Mooney
CEO at Fire Island Marine Services, LLC.CEO at Fire Island Marine Services, LLC.