Kaylan Howard
Riverside,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
Work History
Order Processor
El Super Distribution Center
Ontario, CA
09.2021 - Current
- Received and followed pick sheets daily to gather merchandise for customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Updated company tracking system with latest information.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Shopper
Instacart
San Francisco, CA
12.2020 - 09.2021
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Maintained high satisfaction ratings by completing over 50 weekly orders quickly and making good selections for customers.
Elderly Caregiver
Debroah Evans
Riverside, CA
03.2017 - 07.2020
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments and shopping trips.
Police Dispatcher
Riverside Police Department
Riverside, CA
10.2016 - 02.2017
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received over hundreds of 911 and non-emergency calls per 12 hour shifts to dispatch calls to appropriate agencies and officers on duty.
Police Officer
Riverside Police Department
Riverside, CA
09.2015 - 10.2016
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Assistant Softball Coach
University Of Riverside-California
Riverside, CA
05.2013 - 01.2014
- Coached players on successful batting, pitching and catching techniques.
- Provided effective physical training and conditioning to meet player position requirements and team needs.
- Reviewed academic and personal records of all potential team members.
- Helped players develop skills such as discipline and observation to further enhance team success.
- Increased player strength, agility and game skills through successful practices.
Education
Master of Arts - Forensic Psychology
California Baptist University
Riverside, CA05.2021
Bachelor of Science - Psychology
University of Oregon
Eugene, OR06.2013
High School Diploma -
Riverside Poly High School
Riverside, CA06.2009
Skills
- Account Inquiry Resolution
- Maintaining Quality Assurance Standards
- Customer Preferences
- Informational Materials
- Data Input Software
- Reading Comprehension
- Creative Solutions
- Information Collection
- Emergency Calls
- Social Perceptiveness
- Team Meetings
- Complex Problem-Solving
Timeline
Order Processor
El Super Distribution Center
09.2021 - Current
Shopper
Instacart
12.2020 - 09.2021
Elderly Caregiver
Debroah Evans
03.2017 - 07.2020
Police Dispatcher
Riverside Police Department
10.2016 - 02.2017
Police Officer
Riverside Police Department
09.2015 - 10.2016
Assistant Softball Coach
University Of Riverside-California
05.2013 - 01.2014
Master of Arts - Forensic Psychology
California Baptist University
Bachelor of Science - Psychology
University of Oregon
High School Diploma -
Riverside Poly High School
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