Kaylan Mahomes

- Coordinated and scheduled blood donation appointments ensuring efficient time management and adherence to donor preferences.

- Maintained accurate records of donor information, including donor frequency and eligibility to facilitate follow up communications and appointment reminders.

- Educated potential donors about the blood donation process addressing common questions and concerns to promote understanding and comfort.

- Utilized database systems to track donor participation and manage appointment schedules.

• Promptly responded to inquiries and requests from prospective customers.
• Tracked customer service cases and updated service software with customer information.
• Sought ways to improve processes and services provided.
• Cross-trained and provided backup support for organizational leadership.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Developed and updated databases to handle customer data.
• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Tracked customer service cases and updated service software with customer information.
• Provided primary customer support to internal and external customers.
• Responded proactively and positively to rapid change.

• Participated in parent teacher conference to discuss developments of students and increase support.
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Shifted between formal and informal methods of teaching to keep students engaged.

• Resolved customer problems and complaints.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed multiple tasks and met time-sensitive deadlines.