Kaylan Malecka
Marietta,GA
Summary
Dynamic server and bartender with proven skills in customer service, teamwork, and attention to detail. Committed to creating welcoming atmospheres and ensuring guest satisfaction.
Overview
1
1
Language
6
6
years of professional experience
Work History
Server/Bartender
Table & Main
Roswell, GA
04.2026 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Prepared and served beverages according to established recipes, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Engaged with patrons to create a welcoming atmosphere, fostering repeat business through excellent service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Server/Bartender
The Chastain New American Bistro
Atlanta, GA
01.2022 - 04.2026
- Assisted in training new staff on menu items, service protocols, and bar equipment usage.
- Developed knowledge of wine and cocktail offerings, enabling informed recommendations to guests.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Engaged with patrons to create a welcoming atmosphere, fostering repeat business through excellent service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Catering Bartender
The Landings Club
Savannah, GA
06.2021 - 12.2021
- Managed beverage inventory, ensuring optimal stock levels and efficient usage.
- Oversaw bar operations during high-volume events, maintaining quality service standards.
- Coordinated with venue staff on logistics such as set-up/break-down times, load-in procedures, and bar placement.
- Showcased attention to detail in executing client's vision for events, from custom drink menus to themed bar decorations.
- Safeguarded patrons'' well-being by adhering to responsible alcohol service guidelines and identifying signs of intoxication.
Customer Service Representative
LifeStraw
Baltimore, MD
10.2020 - 06.2021
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Collaborated with team members to streamline support processes, improving response times and service quality.
- Trained new representatives on company protocols, fostering a knowledgeable and effective customer service team.
- Analyzed customer feedback to identify trends, driving improvements in
- Led initiatives to enhance online support resources, increasing accessibility for customers seeking assistance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Education
Bachelor of Arts - French
Kennesaw State University
Kennesaw, GA07-2019
Skills
- Teamwork and collaboration
- Quick learner
- Product knowledge
- Attention to detail
- Teamwork and collaboration
- Fast learner
- Professionalism
Languages
French
Professional Working
Timeline
Server/Bartender
Table & Main
04.2026 - Current
Server/Bartender
The Chastain New American Bistro
01.2022 - 04.2026
Catering Bartender
The Landings Club
06.2021 - 12.2021
Customer Service Representative
LifeStraw
10.2020 - 06.2021
Bachelor of Arts - French
Kennesaw State University