Summary
Overview
Work History
Education
Skills
Timeline
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Kaylan Silmon

Summary

Dedicated professional with a strong foundation in responsibility, time management, and leadership, complemented by a quick learning ability and resilience under pressure. A collaborative team player committed to positively impacting workplace culture while enhancing engagement and productivity. My continuous growth is driven by self-awareness and a proactive approach to addressing challenges such as procrastination, anxiety, and overthinking. Emphasis on problem-solving ensures potential conflicts are managed with diplomacy and tact, fostering a cohesive work environment.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Cadence Bank Contact Center
10.2023 - Current
  • I am a debit card specialist that assists customers with debit card disputes, transfers, locked/restricted debit cards, ordering new cards/checks, and any other inquiries customers may have for their checking/savings accounts.

Sterile Processing Technician

UAB Hospital
02.2023 - 10.2023
  • Sterile processing technicians play a critical role in preventing infection by sterilizing, cleaning, processing, assembling, storing, and distributing medical supplies.

Manager in Training

Hibbett Sports
07.2022 - 02.2023
  • My job duties consisted of filing paperwork, assisting customers with great quality service, open/close store properly, check/restock inventory, promote popular brands and athletic wear to increase sales, and collect payments at registers.

Education

High School Diploma -

Springville High School
Springville, AL
05.2022

Skills

  • Excellent written and oral communication
  • Computer proficiency
  • Sales expertise
  • Medical Terminology
  • Data collection
  • Team development
  • Product and service solutions
  • De-escalation techniques

Timeline

Customer Service Specialist

Cadence Bank Contact Center
10.2023 - Current

Sterile Processing Technician

UAB Hospital
02.2023 - 10.2023

Manager in Training

Hibbett Sports
07.2022 - 02.2023

High School Diploma -

Springville High School
Kaylan Silmon