Kaylan Webster
Gainesville,TX
Summary
With a strong background in Business Relationship Management and Service Recovery, I achieved success at Texoma Medical Center by driving business growth through strategic networking and ensuring exceptional customer satisfaction. During my time at Renew Home Health, I set a record for referral rates, highlighting my expertise in Marketing and Project Management. Additionally, I was honored as the 'Outstanding Leader' in the 2023-24 Denison Leadership Class, reflecting my leadership abilities and effective time-management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development Representative
Texoma Medical Center
2022.04 - Current
- Maintained extensive knowledge of company services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Networked among local business and community organizations to develop leads and generate business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Patient Care Coordinator
Renew Home Health
2021.05 - 2022.04
- Established and maintained relationships with physicians, hospitals, long-term care, assisted and independent living facilities, and other community resources to generate referrals in the Texoma region.
- Created daily, weekly, and monthly plans tailored towards meeting specific goals, while promoting the company at local events.
- During my time with Renew Home Health-Sherman, I was the top referral marketer in the office's history, bringing in over 10 new patients each month.
Patient Health Navigator
North Texas Medical Center
2020.06 - 2021.05
- Guided patients through their healthcare options within the NTMC healthcare system, as well as external options in their community.
- Scheduled patients for follow up visits with a NTMC doctor and assisted them in navigating their insurance options, including Medicaid and Medicare. Additionally, I supported the billing department by verifying insurance and obtaining insurance authorizations.
- Served as the primary point of contact between ED patients and the NTMC Clinics, ensuring thatpatients received exceptional care at the ED and appropriate follow-up care at the NTMC Clinic.
Lead Clinical Assitant
Solis Mammography
2017.04 - 2020.06
- Assisted the radiologist with daily procedures, ordered medical supplies, managed medicalrecords for two clinics, created and requested physician orders, managed front desk staff,
and resulted biopsy findings. - Worked closely with primary care, OBGYN, and surgeon offices to ensure that patients received the appropriate follow-up care recommended by the Radiologist.
- Held the Center Director position in the absence of the Director. This included handling daily duties such as patient concerns, billing, and generating reports.
Education
Associate of Arts - Communications
North Central Texas College
Gainesville, TX12.2024
Skills
- Business Relationship Management
- Lead prospecting
- Account Reconciliation
- Project Management
- Proficient in Microsoft products
- Marketing
- Leadership
- Time Management
- Medical and Billing Terminology
- Communication
- Campaigns
Certification
- Anna Chamber of Commerce Leadership Class- 2022
- Denison Chamber of Commerce Leadership Class- 2024
Timeline
Business Development Representative
Texoma Medical Center
2022.04 - Current
Patient Care Coordinator
Renew Home Health
2021.05 - 2022.04
Patient Health Navigator
North Texas Medical Center
2020.06 - 2021.05
Lead Clinical Assitant
Solis Mammography
2017.04 - 2020.06
Associate of Arts - Communications
North Central Texas College
- Anna Chamber of Commerce Leadership Class- 2022
- Denison Chamber of Commerce Leadership Class- 2024
Similar Profiles
Amber StringerAmber Stringer
Patient Care Technician at Texoma Medical CenterPatient Care Technician at Texoma Medical Center
EASTON KIRKBRIDEEASTON KIRKBRIDE
RN CVICU at Texoma Medical CenterRN CVICU at Texoma Medical Center
Taylor OrrickTaylor Orrick
Phlebotomist at Texoma Medical CenterPhlebotomist at Texoma Medical Center