Kayla Davis
Account Executive
Pflugerville,Texas
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams to high performance. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Account Executive
Blackberry
09.2021 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Collaborated with internal teams to develop account strategy.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Managed sales cycle to maintain solid customer base.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Attended networking events to build relationships and identify sales opportunities.
- Gained understanding of goals, objectives and processes to meet client business needs.
Area Sales Manager
LG Electronics
05.2018 - 09.2021
- Implemented strategies in Regional Accounts to increase marketshare.
- Built lasting relationships with clients through outstanding customer service interactions.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Created business plans in National Accounts and Regional Accounts to achieve both revenue and unit quotas
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Collaborated with clients and distributors to create and promote new products.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed Administrative tasks with support from team members
- Kept track of inventory and made business plans based on those products
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Market Sell Through Manager
LG Electronics
11.2014 - 05.2018
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Best Buy Sales Associate
Best Buy
10.2011 - 11.2014
- Electronics Sales in Home Theater, Appliances, and Gaming
- Appliance Department leader with responsibility over four personnel was responsible for coaching and training to make sure job was done accurately
- Helped organization achieve overall sales goals through consistently exceeding sales goals personally and helping the team through the implementation of new selling strategies that increased the overall department performance
- Loyal and hardworking employee that is able to constantly adapt to changing environments, provide support to management even on days off when needs arise
- Customer advocate that thrives on providing exceptional customer service in an effort to increase overall sales and maintain the Best Buy brand
- Department consistently exceeded the performance to target goal
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Business Administration - Management
Texas State University
Round Rock 08.2011 - 12.2016
Skills
Pipeline ManagementCustomer PresentationsStrategic SellingWritten and Verbal CommunicationAccount OversightSales ExpertiseCustomer Relationship Management (CRM)Strategy Implementation
Solid Business Acumen
Marketing
Forecasting
Accurate and Timely Reporting
Relationship Building
Team Collaboration
Accomplishments
- Performed #3 in the Nation for Q2 at Blackberry, 06/2023
- Performed #1 in the Nation for LG HT Q3, 09/2019
- Performed #3 in the Nation for LG HT Q2, 06/2019
- Global Best Practice Award Nominee for LG Electronics, 11/2018
- President's club for being top sales in my store for 3 consecutive months, 01/2014-03/2014
Timeline
Account Executive
Blackberry
09.2021 - Current
Area Sales Manager
LG Electronics
05.2018 - 09.2021
Market Sell Through Manager
LG Electronics
11.2014 - 05.2018
Best Buy Sales Associate
Best Buy
10.2011 - 11.2014
Bachelor of Business Administration - Management
Texas State University
08.2011 - 12.2016