Kevin Badillo
Tucson,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customers service representative
VXI
Tucson, Az
10.2024 - 02.2026
- Provided product information and recommendations to customers effectively.
- Maintained a positive environment to promote customer satisfaction consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Alorica
Tucson, Arizona
08.2022 - 02.2024
- Assisted customers by answering inquiries and resolving issues promptly.
- Utilized CRM software to document customer interactions accurately.
- Collaborated with team members to enhance service delivery and efficiency.
- Educated customers about products and services to improve satisfaction.
- Maintained a positive attitude while managing high call volumes daily.
- Handled complaints effectively, providing solutions to meet customer needs.
Skills
- Product knowledge
- Customer relationship management
- CRM software proficiency
- Problem resolution
- Complaint management
- Effective communication
- Record keeping
- Professionalism in conflict
- Customer education
Languages
Spanish
Native/ Bilingual
Timeline
Customers service representative
VXI
10.2024 - 02.2026
Customer Service Representative
Alorica
08.2022 - 02.2024