Kayle Jellesma
Virtual Assistant
Loveland,CO
Summary
Dependable professional with experience providing administrative, organizational, and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Shelterwood Collective
02.2023 - Current
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
- Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
Freelance Content Writer
Multiple
03.2016 - 02.2023
- Enhanced client satisfaction by delivering high-quality content, tailored to their specific needs and requirements.
- Streamlined workflow for greater efficiency by implementing a project management system for tracking assignments and deadlines.
- Collaborated with clients to develop compelling content strategies, resulting in increased website traffic and user engagement.
- Conducted comprehensive research on diverse topics, ensuring accuracy and relevance of information in all written materials.
- Edited and proofread content for grammar, punctuation, and style consistency to maintain a professional tone.
- Expanded writing skillset by exploring various formats such as social media updates, email campaigns, video scripts, and ebooks.
Head of Online Organization
Humanity Forward
03.2019 - 09.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Improved online organization and increased visibility for the Yang2020 presidential campaign and Humanity Forward through trending topics and community-building efforts.
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Technical Support Representative
Apple
08.2017 - 03.2019
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
Bachelor of Arts - 2D Animation
Rocky Mountain College of Art And Design
Denver, CO07.2022
High School Diploma -
Cienega High School
Vail, AZ05.2012
Skills
- Social Media Updating
- Issue Research
- Travel Planning
- Spreadsheet Management
- Calendar Management
- Expense Tracking
- Social Media Management
- Meeting Scheduling
- Graphic Design
- Email Management
- SEO Optimization
- Administrative Support
Timeline
Virtual Assistant
Shelterwood Collective
02.2023 - Current
Head of Online Organization
Humanity Forward
03.2019 - 09.2021
Technical Support Representative
Apple
08.2017 - 03.2019
Freelance Content Writer
Multiple
03.2016 - 02.2023
Bachelor of Arts - 2D Animation
Rocky Mountain College of Art And Design
High School Diploma -
Cienega High School
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