Kayle Whiddon
Stephens,AR
Summary
Seeking a position where I can continue to use my outstanding communication and problem-solving skills to provide customers with exceptional service and contribute to the growth of a company while also utilizing my strong leadership abilities and customer relationship management skills.
Overview
12
12
years of professional experience
Work History
Personal Banker
Cadence Bank
01.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Greeted customers and delivered information about new account processes.
- Presented new and additional products and services to existing customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
Loan Assistant
Peoples Bank
12.2011 - 11.2023
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Ordered information such as credit reports, environmental assessments, and property appraisals.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies as well as federal privacy laws regulating financial institutions.
- Maintained compliance with Fair Lending Practices, Home Mortgage Disclosure Act guidelines, Truth in Lending Act requirements and bank policies.
- Communicated with customers daily to request information and complete paperwork.
- Enhanced loan processing efficiency by streamlining application procedures and implementing digital solutions.
- Assisted in training new Loan Assistants, sharing knowledge and expertise for their success in the role.
- Answered inquiries and provided superior customer service to clients.
- Helped loan officers in preparing repayment plans for timely processing.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Education
High School Diploma -
Magnolia High School
Magnolia, AR05.2007
Skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
- Client Relationship Management
- Positive Attitude
- Attention to Detail
- Relationship building and management
- Banking Policies and Procedures
- Loans
- Loan Processing
Timeline
Personal Banker
Cadence Bank
01.2024 - Current
Loan Assistant
Peoples Bank
12.2011 - 11.2023
High School Diploma -
Magnolia High School
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