Kaylea Sharp
Ulysses,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Willing to bring my experience to be an asset to your company.
Overview
4
4
years of professional experience
Work History
Member Finance Representative
Golden Plains Credit Union
07.2023 - Current
- Assisted members in achieving their financial goals through personalized consultations.
- Improved member satisfaction by providing timely and accurate financial advice.
- Reduced wait times for members by streamlining the account opening process and improving overall workflow efficiency.
- Promoted a positive work environment by actively participating in team meetings and contributing constructive feedback when necessary.
- Achieved a high level of member satisfaction through effective communication, active listening, and a genuine dedication to addressing their financial needs.
Bookkeeper
Grant County Bank
05.2022 - 07.2023
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted in achieving branch targets, consistently meeting or exceeding personal performance goals.
- Supported decision-making by preparing accurate monthly financial statements.
- Optimized financial data accuracy, conducted thorough checks and balances.
Document Specialist
Grant County Bank
09.2020 - 05.2022
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Streamlined workflow processes by collaborating with team members on effective document management strategies.
Education
High School Diploma -
Ulysses High School
Ulysses, KS05-2020
Skills
- Cash Flow Management
- Credit analysis
- Budget Planning
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Computer Skills
- Organizational Skills
- Team Leadership
Timeline
Member Finance Representative
Golden Plains Credit Union
07.2023 - Current
Bookkeeper
Grant County Bank
05.2022 - 07.2023
Document Specialist
Grant County Bank
09.2020 - 05.2022
High School Diploma -
Ulysses High School
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