Sierra Mares
Member Finance Representative
Racine,WI
Summary
Dynamic finance professional with a proven track record at Educators Credit Union, excelling in loan processing and customer service. Leveraged communication skills and critical thinking to enhance consumer lending operations and fraud detection, significantly improving client satisfaction. Expert in cash handling and detail-oriented tasks, consistently delivering results beyond expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Finance Representative
Educators Credit Union
Oak Creek, WI
03.2024 - Current
- Evaluated and approved loan applications based on established criteria.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Informed customers of loan application requirements and deadlines.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
TOM AGENT
Educators Credit Union
Sturtevant, USA
07.2022 - 03.2024
- Updated members accounts with new balance, payment and transfer information
- Monitored member transactions to detect, address and report signs of fraud
- Explained and answered questions related to service policies and account fees
- Complied with applicable banking laws and regulations, following company's security and operational procedures
KEY HOLDER LEADER
Dunhams
Racine, USA
03.2020 - 07.2022
- Met guest needs and resolved service issues to deliver customer satisfaction
- Delegated tasks to oversee store opening and closing functions
- Managed cash drawer drops and prepared daily bank deposits to secure finances
- Inventoried merchandise to keep accurate product counts
SANDWICH ARTIST
Subway
Racine, USA
06.2018 - 03.2020
- Followed company guidelines and safe food handling procedures to prepare menu items using recipes
- Presented cheerful attitude to clients and assisted customers to customize orders
- Marked open food packages with appropriate date information to record shelf life
- Counted cash drawer and reconciled money with transaction records
Education
ASSOCIATES - CRIMINAL JUSTICE
Gateway Technical College
Racine, WISkills
- Communication Skills
- Customer Service
- Cash Handle
- Critical Thinking
- Honesty
- Detail Oriented
- Loan processing
Certification
- Security Professional
Timeline
Member Finance Representative
Educators Credit Union
03.2024 - Current
TOM AGENT
Educators Credit Union
07.2022 - 03.2024
KEY HOLDER LEADER
Dunhams
03.2020 - 07.2022
SANDWICH ARTIST
Subway
06.2018 - 03.2020
ASSOCIATES - CRIMINAL JUSTICE
Gateway Technical College
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