KATELYN DEGROOT
Racine,WI
Summary
Member finance representative with a three year background in consumer lending and account management. Understanding of how to build member loyalty. Dependable professional with dynamic communication skills.
Overview
9
9
years of professional experience
Work History
Member Finance Representative
Educators Credit Union
06.2021 - Current
- Assisted members in achieving their financial goals through personalized consultations.
- Processed loan applications efficiently, resulting in faster approvals and higher satisfaction levels for members.
- Maintained a knowledge of credit union policies, procedures, and regulations to ensure compliance at all times.
- Promoted a positive work environment by actively participating in team meetings and contributing constructive feedback when necessary.
- Developed and maintained knowledge of multiple products and varying levels of benefits within each product.
- Resolved complex financial issues for members, utilizing knowledge of credit union products and services to achieve favorable outcomes.
- Supported fraud prevention by reviewing transaction alerts and conducting research into suspicious activities on accounts.
- Elevate team performance by mentoring new hires and sharing best practices for efficient member assistance.
Associate banker
Chase Bank
09.2019 - 06.2021
- Associate Banker with 1 year of experience
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while paying attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by performing regular audits and implementing effective cash handling.
Cosmetologist
Ruffalo’s Hair Studio
01.2015 - 09.2017
- Cosmetologist with 3 years of experience.
- Consulted with new clients, asking appropriate questions to understand their needs and expectations for hair color, style.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Demonstrated high level of customer service to increase retention and satisfaction.
Education
Cosmetology -
Aveda Institute of Beauty and Wellness
01.2015
Skills
- Active listening and response
- Understanding of human behavior
- Relationship building
- Account Management
- Auditing Techniques
- Customer Service
- Computer Skills
- Coaching and Mentoring
- Attention to detail
- Conflict resolution
Accomplishments
- Collaborated with team of 12 in the development of a community event during a 9 month leadership program.
Timeline
Member Finance Representative
Educators Credit Union
06.2021 - Current
Associate banker
Chase Bank
09.2019 - 06.2021
Cosmetologist
Ruffalo’s Hair Studio
01.2015 - 09.2017
Cosmetology -
Aveda Institute of Beauty and Wellness
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