Kaylee Gorge
Santa Rosa,CA
Summary
Dynamic professional with a proven track record in customer service and support, demonstrated during my tenure at Frito Lay. Excelled in problem-solving and efficient work ethic, enhancing customer satisfaction and loyalty. Skilled in multitasking and strong communication, I consistently delivered results, fostering positive relationships and streamlining operations.
Overview
11
11
years of professional experience
Work History
Valet
C.P.A. Valet
05.2024 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Provided punctual, polite valet services to uphold professional standards.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Resolved customer complaints through calm, constructive communication.
Route Sales Representative
Frito Lay
07.2015 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
Administration Assistant
Coca-Cola
10.2013 - 07.2015
- Handled phone calls and greeted visitors in a friendly and professional manner.
- Organized files and maintained accurate records for easy access.
- Prepared documents and reports, ensuring clarity and completeness.
- Updated databases and entered information with attention to detail.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Associate Of General Studies -
College of The Redwoods
Eureka, CAArcata High School
Arcata, CASkills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Strong communication skills
- Problem-solving
Timeline
Valet
C.P.A. Valet
05.2024 - Current
Route Sales Representative
Frito Lay
07.2015 - Current
Administration Assistant
Coca-Cola
10.2013 - 07.2015
Associate Of General Studies -
College of The Redwoods
Arcata High School
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