Kaylee Aldrich
Rock Stream,NY
Summary
Accomplished Direct Support Professional at OPWDD, skilled in client support and relationship building. Enhanced quality of life for individuals with disabilities through personalized care plans and effective collaboration. Demonstrated empathy and adaptability, consistently exceeding expectations in progress documentation and behavior redirection. Proficient in time management and active listening, ensuring client satisfaction and safety.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
OPWDD
Penn Yan, NY
02.2022 - 08.2022
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Developed and implemented personalized care plans based on individual needs and preferences.
- Monitored behavioral patterns, reporting changes to ensure appropriate interventions were applied.
- Collaborated with healthcare professionals to coordinate medical appointments and follow-up care effectively.
- Conducted regular assessments of client progress, adjusting strategies as necessary to meet evolving needs.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Licensed Insurance Agent
Sitel
San Angelo, TX
04.2018 - 11.2021
- Provided exceptional customer service by addressing insurance inquiries and resolving issues promptly.
- Educated clients on coverage options, ensuring informed decision-making regarding policies.
- Utilized CRM software to track client interactions and streamline communication processes.
- Conducted policy reviews, identifying gaps in coverage and recommending appropriate adjustments.
- Assisted in training new agents on product knowledge and sales techniques to enhance team performance.
- Implemented feedback mechanisms to improve service quality based on customer experiences and needs.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Consistently met or exceeded quality assurance targets through diligent prospecting, follow-up, and effective closing strategies.
Key Holder Supervisor
Journeys
Horseheads, NY
09.2015 - 02.2018
- Supervised daily store operations, ensuring high standards of customer service and efficient workflow.
- Trained and mentored team members on product knowledge and sales techniques.
- Conducted inventory management tasks, including stock replenishment and loss prevention measures.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Teachers Aid
Pathways
Painted Post, NY
08.2012 - 02.2018
- Supported classroom activities by assisting teachers in lesson execution and student engagement.
- Facilitated small group instruction to reinforce learning objectives and enhance student comprehension.
- Collaborated with educators to adapt instructional materials for diverse learning needs.
- Communicated regularly with parents regarding student performance and classroom activities to foster involvement.
- Participated in professional development workshops to enhance educational practices and support team goals.
- Assisted in the development of engaging lesson plans, resulting in improved student understanding and retention.
- Managed classroom resources effectively, ensuring availability of necessary materials for instructional purposes.
Education
Bachelor Of Business Administration - Human Resources Development
Purdue University Global
West Lafayette, IN2027
High School Diploma -
Corning West High School
Painted Post, NY06.2012
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Client documentation
- Relationship building
- Team collaboration
- Progress documentation
- Empathy and patience
- Active listening
- Adaptability and flexibility
Timeline
Direct Support Professional
OPWDD
02.2022 - 08.2022
Licensed Insurance Agent
Sitel
04.2018 - 11.2021
Key Holder Supervisor
Journeys
09.2015 - 02.2018
Teachers Aid
Pathways
08.2012 - 02.2018
Bachelor Of Business Administration - Human Resources Development
Purdue University Global
High School Diploma -
Corning West High School