Kaylee Alvarado
Camdenton,MO
Summary
I would be a strong fit for this company for many reasons. I am looking to put forth my expertise in customer service, leadership, time management, marketing and service to help both grow the company and my own potential. I have an open schedule and am willing to work whatever hours are needed to get the job done. I possess reputable people skills, customer service skills and work best under pressure with both a team and independently.
Overview
11
11
years of professional experience
Work History
Bartender, Server, Manager
Cuddy Cabin/ Lake House
Osage Beach, MO
01.2023 - Current
- Gained initial insights into restaurant management through hands-on experience in bartending.
- I worked in an extremely high volume and high stress environment working with all types of people
- Recognized for skills and expertise, leading to management of sister company Cuddy Cabin.
- I would make schedules, stay on top of sales, make sure guests were happy and accommodated and worked on repeat business
- Effectively multitasked within fast-paced environment.
- Planned and coordinated special events to boost customer numbers and profits.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Team Leader
Ross Dress For Less
Osage Beach, MO
01.2019 - 01.2023
- At Ross I was responsible for leading a team for a customer service/retail based company
- I was in charge of a certain department and was responsible for leading my team in success geared towards customer service, timeliness, sales and loss prevention
Loan Officer and Bank Teller
U.S Bank
Springfield, MO
01.2016 - 01.2019
- At U.S bank I gained new skills from my previous experience at another bank
- Enhanced customer assistance in loan services through effective interaction with underwriters.
- Facilitated business expansion by building relationships through effective outreach.
- Located and suggested loan packages that met client needs and priorities.
- Developed loan contracts and explained contract terms to clients.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Assisted customers with basic technical issues related to digital banking platforms.
- Welcomed customers and offered pleasant service during entire transaction.
- Resolved problems or discrepancies concerning customers' accounts.
Bank Teller
Great Southern Bank
Springfield, MO
01.2014 - 01.2016
- At Great Southern bank I was primarily responsible for customer interaction involving money management, opening bank accounts, solving banking problems alongside of my management team
- Great Southern was a high-volume location, keeping up with the pace and maintaining great customer service skills prepared me for the beginning of the work force
Education
Diploma -
Nixa Senior High
2 Years Associates Degree -
Ozarks Tech. College
Skills
- Sales expertise
- Point of sale systems
- Inventory
- Excellent judgment
- Hospitality service expertise
- Suggestive selling
- Staff management
- Order management
- Engaging personality
- Customer service
- Anticipating guest needs
- Team player attitude
- Outstanding customer service
- Salesmanship
- Strong multitasking
- Handling difficult customers
- Marketing and sales experience
- Hospitality and accommodation
- Patience and tolerance
- Organizational growth
- Customer service expertise
- Scheduling and planning
- Call handling
- Team bonding
References
- Jordan Rosenbaum, Great Southern Bank, 417.234.9569
- Nate Wright, Lakehouse/Cuddy Cabin, 325.245.6148
- Lauren Friedrich, U.S Bank, 314.402.6388
- Susan Hart, Reinhardt Construction LLC 573.819.3058
Timeline
Bartender, Server, Manager
Cuddy Cabin/ Lake House
01.2023 - Current
Team Leader
Ross Dress For Less
01.2019 - 01.2023
Loan Officer and Bank Teller
U.S Bank
01.2016 - 01.2019
Bank Teller
Great Southern Bank
01.2014 - 01.2016
Diploma -
Nixa Senior High
2 Years Associates Degree -
Ozarks Tech. College