Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
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Zackary Hatcher

Saint Louis Park,Minnesota

Summary

Talented bartender skilled at providing excellent customer service in fast- paced urban bars. Demonstrated commitment to increasing sales through creating unique craft and standard cocktails and contributing to innovative marketing strategies. Excited to grow in career and provide value to employer, team, and clients.

Overview

6
6
years of professional experience

Work History

Bartender, Server, Manager

Maynard's
Excelsior, MN
05.2023 - Current
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Developed and implemented strategic plans to achieve company objectives.

Bartender

Punch Bowl Social
Saint Louis Park, MN
01.2023 - Current
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Ran banquets and private parties from behind the bar and ensured guests ordered within their package without going over budget.

Lead Bartender

Stilheart Distillery
Minneapolis, MN
07.2021 - 12.2023
  • Managed FOH staff, wrote schedules, hired new staff, and helped work through interpersonal conflicts, and organized private events.
  • Promoted twice in less than one year.
  • Prepared and served craft specialty drinks to recipe and bar standards.
  • Took inventory, ordered supplies, restocked, and kept bar clean and organized.
  • Contributed to increasing revenue and growing repeat customer base through suggestive selling, creating new craft cocktail menus, and assisting with marketing, music, and decor.
  • Provided friendly and memorable customer experience.
  • Calm and supportive team player focused on success
  • Checked identification to ensure legal drinking age of patrons.
  • Processed cash, credit, and debit transactions accurately.
  • Knowledgeable about distilled spirits, classic, and craft cocktails.

Grill Staff

Chipotle
Hopkins, MN
12.2020 - 04.2021
  • Cooked all food served at Chipotle to brand specifications.
  • Cleaned, sanitized, and organized kitchen daily.

Food Delivery Driver

Bite Squad & DoorDash
Minneapolis, MN
06.2019 - 12.2020
  • Used apps to pick up and deliver takeout orders in timely way.
  • Worked intermittently during breaks from school.

Customer Service Representative

Top Golf
Brooklyn, MN
08.2018 - 11.2018
  • Created enjoyable customer experience.
  • Assisted customers with reservations, safety protocols, and more.

Education

Pursuing Bachelor of Science - Economics

University of Missouri
12.2019

High School Diploma -

Saint Louis Park High School
01.2017

Skills

  • Bartending
  • Craft cocktail creation
  • Inventory and supply ordering
  • Point of sale, cash handling
  • Retail sales and merchandising
  • Operations management
  • Bar cleaning and organization
  • Team building
  • Outstanding customer service
  • Microsoft Office
  • Bilingual in English and Spanish
  • Balancing the cash register
  • Wine and liquor expertise
  • Basic accounting
  • Extensive spirits knowledge

Interests

AWARDS , Saint Louis Park Caring Youth Award (2016) - Received for volunteer work at Westwood Hills Nature Center as a lead Junior Naturalist. Lettered in Varsity Football and Golf - Saint Louis Park High School, MN ACTIVITIES Greek Week Coordinator, Sigma Nu Fraternity, University of Missouri, Colombia, MO. Collaborated with Sigma Nu Fraternity and Kappa Delta.

Languages

  • Fluent in English and Spanish

    • Timeline

    Bartender, Server, Manager

    Maynard's
    05.2023 - Current

    Bartender

    Punch Bowl Social
    01.2023 - Current

    Lead Bartender

    Stilheart Distillery
    07.2021 - 12.2023

    Grill Staff

    Chipotle
    12.2020 - 04.2021

    Food Delivery Driver

    Bite Squad & DoorDash
    06.2019 - 12.2020

    Customer Service Representative

    Top Golf
    08.2018 - 11.2018

    Pursuing Bachelor of Science - Economics

    University of Missouri

    High School Diploma -

    Saint Louis Park High School

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