Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylee Archer

Shirley

Summary

Enthusiastic and customer-focused professional with leadership experience as President of Phi Theta Kappa and a deep passion for theatre and the performing arts. Currently work for The Araca Group, assisting theatregoers and selling Broadway merchandise in some of New York City's most iconic venues. Through this experience, I have developed strong customer service, communication, and problem-solving skills while gaining firsthand insight into the Broadway industry. Eager to build on that experience by working even more closely with patrons inside the theatre environment and contributing to the exceptional guest experience at The Shubert Organization.

Overview

3
3
years of professional experience

Work History

Merchandise Associate

Araca Merchandising
11.2025 - Current
  • Managed inventory levels to ensure product availability and minimize stock discrepancies.
  • Assisted in maintaining organized stockroom, improving efficiency in product retrieval processes.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.

Guest Services

Topgolf
09.2025 - 12.2025
  • Resolved guest issues swiftly, enhancing loyalty and repeat visits.
  • Developed personalized guest experiences, elevating brand reputation.
  • Took and managed inventory and assisted guests with purchasing of all Topgolf Merchandise.
  • Used downtime between customer orders to fulfill other guest services.

Crew Member

Amstar Cinemas
12.2024 - 07.2025
  • Managed high-volume inquiries, ensuring timely and effective responses.
  • Processed payments for ticket and food and beverage sales.

Guest Services

Topgolf
10.2023 - 10.2024
  • Resolved guest issues swiftly, enhancing loyalty and repeat visits.
  • Developed personalized guest experiences, elevating brand reputation.
  • Took and managed inventory and assisted guests with purchasing of all Topgolf Merchandise.

Education

AA - General Education

Seminole State College
Lake Mary, FL
01-2025

BA - English, Minor in Journalism

John Jay College
New York, NY
01-2027

Skills

  • Sales
  • Processing Payments
  • Connecting with guests
  • Retail experience
  • Cash management
  • POS software

Timeline

Merchandise Associate

Araca Merchandising
11.2025 - Current

Guest Services

Topgolf
09.2025 - 12.2025

Crew Member

Amstar Cinemas
12.2024 - 07.2025

Guest Services

Topgolf
10.2023 - 10.2024

AA - General Education

Seminole State College

BA - English, Minor in Journalism

John Jay College