Stephanie Castro Herrera
PHOENIX,AZ
Summary
Skilled Merchandise Associate with background in retail environments. Strengths include: strong knowledge of inventory management, excellent customer service skills, and adept at visual merchandising. Previous work has resulted in improved store organization, better product visibility, and enhanced customer experience.
Focused professional drives consistent revenue growth for businesses through effective visual merchandising of diverse products. Diligent coordination of details across displays for professional appearance and optimal sales. Artistic, innovative, and well-organized approach for handling any promotional need.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Merchandise Associate
Lowe's
PHOENIX, AZ
03.2025 - Current
- Stocked merchandise according to store layout and product guidelines.
- Assisted customers with product inquiries and locating items in the store.
- Maintained cleanliness and organization of sales floor and stock areas.
- Collaborated with team members to ensure efficient inventory management.
- Conducted regular inventory counts to maintain stock accuracy and availability.
- Set up promotional displays following company standards and marketing initiatives.
- Provided training and support to new associates on store procedures and policies.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Placed prices and descriptive signage to enhance displays and promote items.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Restructured merchandising strategy to promote high value and products.
Paint Associate
Lowe’s
PHOENIX, AZ
03.2025 - Current
- Assisted customers in selecting paint colors and finishes for their projects.
- Prepared paint samples by mixing colors according to customer specifications.
- Maintained organized displays of paint products and supplies on the sales floor.
- Provided guidance on proper application techniques for various paint types.
- Advised customers on tools and materials needed for painting tasks.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Ordered additional stock of paints when needed based on demand trends.
- Stocked shelves with paint products and ensured accurate pricing.
- Educated customers about safety practices when using paint products and tools.
- Collaborated with team members to restock inventory and manage product availability.
Sales Specialist
Skechers
Glendale, Arizona
03.2024 - 08.2025
- Engaged customers to understand their needs and recommend suitable products.
- Maintained product displays and ensured store appearance met brand standards.
- Collaborated with team members to achieve daily sales targets and promote teamwork.
- Assisted in managing inventory levels and participated in stock replenishment efforts.
- Provided training and support to new associates on product knowledge and sales techniques.
- Handled customer inquiries and resolved issues to enhance overall shopping experience.
- Demonstrated footwear features and benefits to effectively highlight product value.
- Participated in promotional events to drive foot traffic and increase brand visibility.
- Resolved customer complaints in a timely manner.
- Reduced process lags by training employees on best practices and protocols.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
Crew Member
McDonald's
PHOENIX, AZ
09.2022 - 11.2023
- Prepared food items according to safety and quality standards.
- Operated cash register and handled customer transactions efficiently.
- Maintained cleanliness of dining area and kitchen equipment regularly.
- Assisted team members in food preparation and service tasks.
- Engaged with customers to ensure satisfaction and address concerns.
- Followed safety protocols during food handling and storage processes.
- Stocked supplies and organized inventory for smooth operations.
- Collaborated with team to ensure timely service during peak hours.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
Premier High School
Phoenix, AZSkills
- Friendly and outgoing
- Inventory management
- Promotional displays
- Product knowledge
- Sales strategies
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Task prioritization
- Display setup
- Hospitality and accommodation
- Restocking processes
- Cash management
- Retail experience
- Merchandise presentation
- Merchandise labeling
- Planogram execution
- Store organization
- End cap designs
- Store layout
- Sales
- Stock control
- Loyalty program promotion
- Merchandise movements
- Product placements
- Store recovery
- Planograms
- Reliable and punctual
- Brand presentations
- Sales techniques
- Stock rotation
- Space planning
- Visual displays
- Plan-o-gram implementation
- Active listener
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Merchandise Associate
Lowe's
03.2025 - Current
Paint Associate
Lowe’s
03.2025 - Current
Sales Specialist
Skechers
03.2024 - 08.2025
Crew Member
McDonald's
09.2022 - 11.2023
Premier High School